Maintain Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

8K


Average Rating

4.9/5

review
July 23, 2024
Overall rating

Jose was thorough, qiuck and efficient. I would recommend him to anyone.

Robert W,

Park Ridge, IL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1721771881439

Mrs.
July 22, 2024
Overall rating

Horrible. Bruce pretended he serviced by fridge. But he did not touch it. I called to get another service person to actually do the job.

Alicia Y,

Sylmar, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1721699055968

Dissatisfied
July 19, 2024
Overall rating

The technician was very rude. He did not look at what I needed him for. He did not check my washer. I paid for him to come to my home to repair a dryer. He was rude to my elderly mom, my husband and son.

Buffy B,

Walland, TN

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account.

Sears Home Services on 1721424863072

Poor repair
July 18, 2024
Overall rating

We are very disappointed with the service you rendered. The dryer you repaired didn't run a single load and it lost power.

Joseph D,

Dekalb, IL

Customer service response - Dear Joseph thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1721424889540

What?
July 17, 2024
Overall rating

This is interesting, because Peter D actually never did anything. He never even came into my house. If he showed up at my door, he never even knocked or gave me an opportunity to let him in. I was home all day. I am totally done with Sears.

Marleen K,

Fort Myers, FL

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1721338097793

Technician Never Shows Up-Sears Protection Plan is a SCAM!
July 13, 2024
Overall rating

The technician never showed up even though I received an email that the technician has arrived. This is the same problem I had with Sears Master Protection Plan when I lived in South Carolina. I thought it would be different in Maryland with more subcontractors available for Sears to use. I will never buy another service plan from Sears again! When you call their customer service, you get someone of asian descent that you barely understand and they are no help. They simply reschedule your appointment and the technician doesn't show up on the new date either. I contacted VISA to request they pursue a refund since I paid for the plan on my credit card. Sears Protection Plan is a SCAM!!!

Curry,

Waldorf, MD

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1721078956916

Refrigerator repair
July 11, 2024
Overall rating

Technician diagnosed the problem as a plugged water line. He "cleared" the line. As of today, 7/11/24, there is still significant water collecting under the bottom most drawer.

Kathleen S,

Buffalo, NY

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1720735157202

Technician, not a repairman
July 10, 2024
Overall rating

Debating Argumentative Not a listener Could not get a word in My home number obsolete! Did not check motherboard, hoses, electrical

Gwen V,

Honolulu, HI

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1720733838981

I did not meet Abdul
July 05, 2024
Overall rating

Xer was the technician that fixed my washing machine. Abdul was not involved.

Cheryl S,

Sacramento, CA

Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1720301051540

Tech Ethan never showed up
July 05, 2024
Overall rating

The Sears technician, Ethan, never showed up! Why was my appointment cancelled?!

Debora M,

West Chester, OH

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1720215151436