Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
8K
Average Rating
4.9/5
review
Jose was thorough, qiuck and efficient. I would recommend him to anyone.
Robert W,
Park Ridge, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1721771881439
Mrs.
Horrible. Bruce pretended he serviced by fridge. But he did not touch it. I called to get another service person to actually do the job.
Alicia Y,
Sylmar, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721699055968
Dissatisfied
The technician was very rude. He did not look at what I needed him for. He did not check my washer. I paid for him to come to my home to repair a dryer. He was rude to my elderly mom, my husband and son.
Buffy B,
Walland, TNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account.
Sears Home Services on 1721424863072
Poor repair
We are very disappointed with the service you rendered. The dryer you repaired didn't run a single load and it lost power.
Joseph D,
Dekalb, ILCustomer service response - Dear Joseph thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721424889540
What?
This is interesting, because Peter D actually never did anything. He never even came into my house. If he showed up at my door, he never even knocked or gave me an opportunity to let him in. I was home all day. I am totally done with Sears.
Marleen K,
Fort Myers, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1721338097793
Technician Never Shows Up-Sears Protection Plan is a SCAM!
The technician never showed up even though I received an email that the technician has arrived. This is the same problem I had with Sears Master Protection Plan when I lived in South Carolina. I thought it would be different in Maryland with more subcontractors available for Sears to use. I will never buy another service plan from Sears again! When you call their customer service, you get someone of asian descent that you barely understand and they are no help. They simply reschedule your appointment and the technician doesn't show up on the new date either. I contacted VISA to request they pursue a refund since I paid for the plan on my credit card. Sears Protection Plan is a SCAM!!!
Curry,
Waldorf, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1721078956916
Refrigerator repair
Technician diagnosed the problem as a plugged water line. He "cleared" the line. As of today, 7/11/24, there is still significant water collecting under the bottom most drawer.
Kathleen S,
Buffalo, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1720735157202
Technician, not a repairman
Debating Argumentative Not a listener Could not get a word in My home number obsolete! Did not check motherboard, hoses, electrical
Gwen V,
Honolulu, HICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720733838981
I did not meet Abdul
Xer was the technician that fixed my washing machine. Abdul was not involved.
Cheryl S,
Sacramento, CACustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1720301051540
Tech Ethan never showed up
The Sears technician, Ethan, never showed up! Why was my appointment cancelled?!
Debora M,
West Chester, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720215151436