Maintain Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

8K


Average Rating

4.9/5

Review
July 14, 2024
Overall rating

No problem fixing my appliances. I have never had a service person ask to use my bathroom. He had just come through the city. He was on his work phone most of the time. Setting up the appointment is a NIGHTMARE!!!! The person answering the phone doesn't speak English very well. Problems understanding what she said. Had to repeat multiple times and repeatedly ask what they said. Then they got a nasty attitude and said if I couldn't understand what was being said, then maybe I should call back. Not a good experience. But you still want customers to continue to pay for the protection plans, then wait several weeks for the appliances to be fixed. Maybe pay the technicians more money.

Thomas B,

Folkston, GA
Refrigerator maintenance
July 13, 2024
Overall rating

David tightened the water connection. He was very late in arriving, well after I was sent texts about his arrival.

Cynthia M,

Seaside Park, NJ
Excellent technician but arrived 2 hours late
July 12, 2024
Overall rating

I booked a service visit from 8am-12pm. My technician didn't arrive until 2pm. He did an excellent job. I have no complaints about him. Clearly he was overbooked since he wasn't able to arrive within the 4 hour window. I blame Sears for that. My service took only 30 minutes to complete. An efficient booker would have placed me first, not after a more complex repair, if that was the reason for the delay. I had to move another appointment because he was 2 hours late. Francisco deserves 5 stars, but Sears deserves 1.

Jill K,

Sherman Oaks, CA
Dishwasher repair
July 12, 2024
Overall rating

Jim was very capable. He got right to work and fixed our appliance in less than an hour.

Eric I,

Eugene, OR
Washer
July 09, 2024
Overall rating

Excellent service. Answered all my questions, neat, polite...just an all around good experience

Karen K,

Hustisford, WI
Sears Fridge & Dishwasher
July 08, 2024
Overall rating

Always excellent service by the technician placed vinegar into dishwasher!

Stanley G,

Ridge, NY
very thorough
July 04, 2024
Overall rating

Keith went all through both machines and checked them out end to end. He found things that should have been taken care of on previous maintenance calls that were not checked. A big thanks to Keith for taking the time to clean our units as they should be.

Lola D,

Springfield, MO
Water heater service review
July 03, 2024
Overall rating

Service technician was focused and thorough. He arrived after 4 pm even though my scheduled time slot was 8 am - 12 noon.

Delores T,

Nashville, TN
Not worth it. Just a cleaning
July 03, 2024
Overall rating

Would not recommend the maintenance service from Sears. The technician was excellent but all the maintenance service was some basic general cleaning. Not a deep disassembly and cleaning.

Juan R,

Sun Valley, CA
Good technician
July 02, 2024
Overall rating

He was knowledgeable and very thorough. I would have appreciated being kept up to date regarding his arrival time -- arrival was 3 hours beyond what was originally stated.

Deanna M,

Midland, MI