Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.8K


Average Rating

4.7/5

Good human customer service
June 11, 2025
Overall rating

Christopher was awesome, fixed the issue in a timely manner. Listened, and took care of us. The ai bot that is used is horrible, can't talk to anyone. Was rescheduled with no recourse as to when and how or why.

Antonio E,

Amarillo, TX
Water Softener Repair
June 11, 2025
Overall rating

Kenny was very knowledgeable and experienced. Perfect combination! Would recommend to anybody.

John W,

Tampa, FL
Customer, Mike Bates
June 11, 2025
Overall rating

Very helpful and polite. Scott called and told me what time he would arrive.

Mike Bates,

Sherman, TX
Mr Sutton
June 11, 2025
Overall rating

Dealing with the office was OK, but as good as could be expected. Liked my technician, John, he was knowledgeable, personable. He performed his task professionally and treated my property with care. There was an issue with the first part replaced ,it was faulty, not due to anything he did , John found the issue and took care of it, I'm very satisfied.

Mimi& Mark sutton,

Kingsport, TN
Awesome & Professional Tech!
June 11, 2025
Overall rating

Michael arrived 30 minutes early!! He disgnosed the problem, however, did not have a similar on hand. Regardless, he was a wonderful tech and I have nothing but the highest regard for his professionalism and patience! I HIGHLY recommend him!

Patti H,

Brenham, TX
Dryer Repair
June 11, 2025
Overall rating

The job was well done, very efficient however due to over scheduling he was not able to arrive until 1:30. I had scheduled this appointment 2 weeks ago. I should have been the first appointment or at least have the job finished by 12. However the work was excellent

Gerard W,

Framingham, MA
Ice maker
June 11, 2025
Overall rating

Sears finally sent the correct unit so repair was successful

Debra G,

Effingham, IL
Great technician
June 11, 2025
Overall rating

He did great. Explained everything. Very polite. Would highly recommend him.

Tammy B,

Lake Ozark, MO
Great service,
June 11, 2025
Overall rating

Arrived on time, was knowledgeable and caring fixed the dryer - happy customer!

Kim,

Sedona, AZ
Satisfied Customer
June 11, 2025
Overall rating

Martin is very knowledgable. He always takes the time to explain what the problem is and how to remedy it in the future, He is very helpful and patient. He is an outstanding repair technician and I hope he continues to service my refrigerator. Thank you so much Martin

Alva S,

Lancaster, CA