Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
A1 Service
Tech was polite, knowledgeable and efficient. He had the repair done in one trip saving me time.
John E,
Columbus, MSGood service
Good service, hi was in time when said And he did repairs in order
Jaime M,
East Bernard, TXGood Work
Came on time was very efficient ; smart and honest person
Magdi B,
Staten Island, NYSears Home Service
My experience with Kevin was fantastic and I want it to be known that he in no way, reflects the rest of this review. I scheduled this service over 3 weeks ago and it was delayed because we had to wait for the part to be delivered. OK, sure. But then a technician called my wife 2 days before the rescheduled appointment to say he was in the area and wanted to come by now. She stated that wasn't do-able since we weren't home and he said "okay, well we will probably cancel your Friday appointment then" and hung up. This was after he called her 3 times back to back without leaving a voicemail while she was at work. Then having me wait all day for someone to show up between 8am and 5pm is absurd. Also using AI tele-bots for your whole customer service line is insane since all it seems to be able to do is give me a website link or schedule/cancel an appointment. After this interaction I can see why your company is slowly dying. It's bleeding continuously due to poor decisions like these. Do better.
Elise W,
Macon, GAService provided by Ozie
Ozie appeared to have fixed the problem on Friday but it reoccurred by Saturday. Something about the water freezing at the source where it freezes the water where it enteres the ice maker. It seems to work for a short while then freezes the water where it enters the ice maker then continues to overflow and then freezes all the water again. This overflows and freezes on the walls and bottom of the freezer. Please help by sending someone out on an urgent matter who can correct this issue AGAIN!
Joanne M,
Florissant, MONate did an awesome job
It was a pleasure having Nate be my service tech. She was pleasant and professional and knowledgeable about the problem we were having. She provided me with a number of options to select from which is what I needed. I would recommend her services if you have any appliance issues.
Jerry P,
Colorado Springs, COTechnician with Luis
Luis is a very professional technician Courteous Took care of his surroundings And very kind
Robert S,
La Grange, ILGreat service
Great service, quickly and correctly fixed problem. Nice and pleasant
Jerica W,
Frederick, MDI don't know what title you want here
He completely fixed my problem. Very personable & easy to work with.
Linda D,
Florence, KYGreat Service
Joe, was able to quickly diagnose the problem. Also very professional.
Gary W,
Lake Frederick, VA