Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Very kind, intelligent, and helpful!
We were stressed out that our fridge broke in less than a year and we thought we did something wrong. Gagik was very reassuring and explained step by step what each issue was, how it can be resolved after our insurance lapses if needed, and just overall very kind in his approach. He was very knowledgeable and great! Thank you, Gagik!
Elsa L,
Pacoima, CAAlways in good hands
Bob has time and again been to our home and successfully repaired our appliances. He is professional and respects our home. Thank you again
Gordon L,
Cherry Hill, NJPaul-Dryer repair
Paul is very nice. He kindly answered my questions & explained the problem.
Charlene S,
Dayton, TXGE dryer
Timely and efficient. Repair not authorized due to age of appliance and cost of repair
Kathleen P,
Gardnerville, NVTechnician is great. Company is not.
The technician was perfect five stars. Sears as a company now is garbage. In my opinion. I've never spoken to a person and needed to a few times. Artificial intelligence is not the end. I'll be all of Customer service. You guys need to get your act together. Absolutely horrendous customer service when you can't talk to a human being no matter what you do. So one star for sears five stars for Colin.
David H,
Prosper, TXGreat..Lady Tech!
She was nice, professional, and knowledgeable. It did take Sears two cancellations before we got our repair. But that was ok because it is not that hot yet. Thanks
Dianne C,
Mcdonough, GAGlenn Weaver
Excellent service friendly and helpful. Angel was helpful and knowledgeable.
Glenn W,
Salinas, CAAWESOME PROFESSIONAL
Super professional, informative, and kind. Fixed it within an hour and cleaned up after himself.
Freya M,
Waco, TXHe was responsive, professional and thorough.
The repairman Naser responded to me when messaging because he was professional and a human capable of responding. Your AI virtual assistant tool is horrific and useless. It messaged me multiple times and never accepted any responses from me. If Sears plans to use the AI as a human replacement I probably won't use your service again. Naser was excellent though.
Helen S,
Ashton, MDoutstanding
Mr Neo was the best of all the service techs...He explained everything and was very attentive
Mark T,
Downey, CA