Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.1K
Average Rating
4.7/5
Wonderful human service, attention, and help!
Nicholas faithfully kept in touch with us throughout the odyssey of ordering and (finally!) receiving the parts necessary to repair our washer. Unfortunately the Sears AI chat/text system sent us contradictory updates that our parts "would not arrive in time," even after the parts had, in fact, arrived! We were unable to correct that erroneous "parts will not arrive" message but Nicholas contacted us to confirm that he had learned the true status and was on his way to repair or washer at last. We are very grateful for his and other "live human" efforts.
Ann W,
Asheville, NCThank you
Fine gentleman! I was comfortable with, he's kind, he was honest and fair with the price. So grateful. Thank you
Dorothy B,
Granite City, ILTroubleshooting Samsung upright stove top
Very professional and courteous
Kenneth K,
Palacios, TXMichelle
The tech was very professional and answered all of my questions. He completed the job pretty quiet and was thorough in his work. He was awesome and thank you
Michelle Z,
Vero Beach, FLService request
Christopher did a great job. He solved our problem in less than 10 minutes. The only frustration was that he sat outside our home for about 30 minutes on Tuesday because the AI system was down and he could not contact us. That wasted his time and ours. We rescheduled for Thursday, and we were back in business. Not having a phone number for the technician is a problem until the AI system is more effective.
Sue D,
Amarillo, TXRefigerator Review
Technician respectful and courteous. Answered questions and cleaned up after repair. A professional
Pearl D,
Suffolk, VAGlenn the friendly service repairman
Shout out to Glenn for excellent, detailed, thorough service for our ac/heat units! Glenn answered all our questions, fixed the unit in a timely manner and made recommendations for preventative maintenance on the ac/heat units. Thanks for your heart of service in our community. You are a blessing.
Robin K,
Riverside, CAReview
He was amazingly professional and courteous! You need more like him. However, your AI service stinks! I was already rescheduled twice, and it wanted to reschedule again. I am 82 years old and you kept wanting to push me back in line. My original call was May 14th and I didn't get service until June 12th - it was a water problem. Need more humans on customer services.
Judy W,
Milford, DEGreat technician
Nico was courteous and efficient. He found the simple problem with our washer and was able to fix it without trying to upcharge needlessly! Thank you!
Lora B,
Brevard, NCDryer service
I had my dryer serviced and James did a great job
David G,
King, NC