Freezer Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator and freezer
Technician was superb. They have always been great. Your customer service stinks. I was booked and repeatedly confirmed the tech was coming on 2/29 from 8 to 5 to service both the refrigerator and freezer. Stayed home all day but tech never showed up, called or sent message. Called back at 5:15 to be told the appointment had not been set up with the tech. Would be returning on Monday March 4th to service the refrigerator only. Then received a message saying the appointment had now been rescheduled for March 8th. On the morning of the 4th the tech called and said he was coming that day, was #7 on his list and would arrive between 2 and 5 p.m. Actually arrived around 12:45 with a trainee, serviced both the refrigerator and freezer. Was to order a part for the refrigerator door that was suppose to have been ordered the previous year. My service contract is now expired, don't think I would be purchasing another appliance from Sears if you were actually selling them. Would rather pay more, buy local and have service when it is needed.
Denise D, Scottsville, VA
Excellent Service
Matthew arrived when he was scheduled. He was courteous and professional.
Carolyn L, Jacksonville, NC
Great job
Fixed the freezer! Had been annoying us for awhile. Really appreciated!
Scott A, Davenport, IA
Excellent service technician
We live in a remote area but Jose kept us informed of his expected arrival and managed to arrive here on time despite adverse weather conditions. He is very capable and knowledgeable and fixed our upright freezer cooling problem with no trouble. Highly recommend him!
Cynthia P, Willits, CA
Merl was great. A@e not so mich
Mark discovered the problem. I have been without an ice maker for 7 years weeks. Two appointments rescheduled within an hour of showing up. Many calls telling me to confirm parts or the appt is cancelled with the technician there. But the kicker is all of the delays and incompetent technicians and company allowed it to get worse and water leaked behind my built in wall and shamed my brand new wood floors and cabinet
Ann S, Virginia Bch, VA
Tadd was friendly and knowledgeable
Showed up on time, analyzed and fixed ice maker, cleaned up, all looks good..
James D, Windsor, NY
Very efficient
Gregory was very efficient. He was very kind and he made it easy for me to understand what was wrong with my freezer. He gave me some different types of suggestions as well as pricing. I would definitely recommend him.
Dena R, Lake Park, GA
Freezer defrosted and annual maintenance
Chrystopher came as scheduled on time and was extremely professional and polite. Had great work ethic. Worked clean and organized. Thank you for all your hard work👍🏻
Frank R, Montebello, CA
Professional
Jahlil was very professional, courteous, and personable to deal with.
Stephen G, Walnutport, PA
Quick and professional work
Charles was professional, quick to diagnosis and knowledgeable while fixing our freezer.
Leigh M, Biloxi, MS
