Freezer Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

1.6K


Average Rating

4.7/5

Freezer repair
September 09, 2024
Overall rating

Our freezer still does not work. Not cooling down at all !

Troy T,

Dayton, OH
Technician Know How To Fix Freezer Problems!
September 07, 2024
Overall rating

He actually knew the problem, and reached out to another technician to fix our problem - the freezer kept building up ice on the bottom of the freezer and we were defrosting it every 3 weeks. He actually fixed the clogged drain, and then replaced the gasket, and now our freezer works again!

Laura T,

Zachary, LA
Couldn't be bothered!
August 29, 2024
Overall rating

I will preface this with the statement that our refrigerator was repaired. The deep dive is that the technician took every short cut available. The part to be replaced was on the back wall of the freezer (bottom of the fridge). He took out the inside drawers and handed them to me saying'do something with this'. He never bothered to remove the outside front. Instead he wrested with the back panel until he was able to get it tilted enough to remove. When he replaced the single fan he then once again wrestled with the panel to fit it back in. He replaced the 2 drawers then simply shoved the front drawer back in. When asked if that was it he responded'that was what it said'. Very low confidence in his ability to truly diagnose an issue. After his departure we discovered that the front drawer panel had been bumped off the track. Something that was evident and the technician should have corrected. This repair was over $500 and I feel like I've been taken advantage of.

Denise H,

Wildwood, NJ
Freezer repair
August 15, 2024
Overall rating

It took too long to have my freezer repaired the repairman came out the first time July 19th my freezer was repaired August the 8th

Iris L,

Los Angeles, CA
Freezer
July 27, 2024
Overall rating

For what was to be repaired was really pricey, then not to be the problem.cant imagine how pricey the compressor replacement would have been. Freezer just out of warranty,,, probably just junk it. Everything made so cheap today. Consumer gets the shaft

Ken B,

Taft, CA
Review
November 03, 2023
Overall rating

Claudio was very helpful & efficient I would use again for repairs Thank you

Carole V,

Roseville, CA
Mr. Smith
October 23, 2023
Overall rating

Technician was good at diagnosing the problem

Raymond S,

Haughton, LA
Estimate on the Freezer Repair
September 29, 2023
Overall rating

Finally got to the premises after 3 PM and opened it up, saw condition, listened for compressor, said it needed Coolant and probably had a leak, a new compressor or Coil would cost $800.00+ and I said I can buy a new one for roughly that amount. Said if fixed the same would smell and next call would be to clear the smell. That is about it. My son met with him and called me with the results. I doubt I will be using the service again, but a cheap price for a lesson. Bill

William P,

Tabor City, NC
Unfixable
August 25, 2023
Overall rating

The freezer according to him was unfixable. So, it was not fixed, what else is there to say. Thanks

Callestine A,

Capitol Hgts, MD
Not sure how he assesses the problem so fast
August 18, 2023
Overall rating

As he actually didn't even take a look at the freezer but to capture model data from the label. So I'm hoping his assessment is correct. No way to tell

Judy K,

Ligonier, PA