Freezer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.6K
Average Rating
4.7/5
kenmore freezer issue.... and sears finance credit back
misdiagnosed the issue with the freezer after i paid $ 632 in advance for what was a temperture control unit replacement ..... waited 4 days for a revisit. and he tells me now its a compressor winding and would be substantially more.... he was honest about it. and i declined..... still havent received my credit back on my card which is concerning.
Mark R,
Ormond Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750973850331
Pedro
Pedro was very friendly however he didn't fix the issue. He was here twice and I believe did as little as possible
Valerie M,
Tucson, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747430986450
Service was good. Documentation is terrible!
I want an itemized statement if my service can't get any help on the phone it's all AI nothing comes up online. How does a customer get service? I want an itemized statement of my service! No paperwork was left for me as warranty for my service! Website is completely useless!!!!!! Service tech left me with no paperwork!!!!!!
Cassandra R,
Pottstown, PACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744321847156
Service
Daniel did an excellent job fixing my freezer. I would definitely recommend him. Sears' AI department though needs some work.
Cheryl W,
Wytheville, VACustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1736375808789
Door not fixed correctly.
Door not fixed correctly. NOW, I HAVE TO WAIT ANOTHER 2 WEEKS!! Not a happy customer!!! I was advised to wait an hour, before I opened the door--I repeated it back, to him, to be sure. He said yes. It was 2 hours, before I opened the door!
Mary,
Bloomsburg, PACustomer service response - Dear Mary thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728078214031
Freezer Repair
Abdul was very professional and explained what the diagnostic fee would be before looking at the freezer. Once he looked at the freezer he knew exactly what the problem was and explained it all to us. The freezer was repaired with instructions to us on how to proceed in the future. We really liked him and wish he had left a business card with us.
Darlene W,
Springfield, VACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1725399550599
Home Service
I was Very disappointed in the scheduling of your service person today.. I had told him last week my Husband & I both had appointments scheduled at 12:30 today. If he could pick a different day it would be better.. he said he would make it his 1st job of the day.. he showed up at 11:35am. My Husband stayed home and missed is appointment (of which we will have to Pay a fee for the missed appointment) to let your Service Tech do the job! He completed the job within a reasonable amount of time and departed. His assigned time was 8-12. I'm not going to give a rating on this as he did not follow through as promised. He did replace the gasket on my freezer.
Anita K,
Adelphi, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724794215649
Great service
Engineer is polite and explanation is clear and understandable. He is also in time and let us know the exact ETA.
Hiroshi O,
Redmond, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724193789397
Late
He was an hour late. Looked tired and not very pleasant. The estimated price was astronomical for wanting a gasket put in my freezer door. Labor was outrages. Did not have him do the work.
Martha L,
Venice, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709084360197
Freezer repair
Freezer repair failed, not cooling
Richard B,
Olive Branch, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696973852202