Freezer Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

1.9K


Average Rating

4.7/5

Wow
May 13, 2026
Overall rating

Repair guy was nice. But calling sears was a mistake on my part. Refrigerator part was under warranty but the price I was quoted for a compressor install not including compressor was 790.00 . I was thinking well 129.00 fee for service call can come off the bill but I was going to have to wait a week and half to get it fixed. And pay for the entire bill right then or no fee will come off the price so I just paid 129.00 and cut my loss with sears I felt the price was so high just for labor . I will never call sears for any repairs anymore it's not worth paying 129.00 to come out and tell me my refrigerator is broke and get quoted such a high price to fix it . I advise customers not to waist money on a service from sears . You're just paying sears employee wages to run around town and give out high prices so high that you can just buy a new appliance and be back in the refrigerator business in less than 2 days. That my opinion survey on sears. Repair.

Lamar F,

Chickamauga, GA
Happy with results
May 13, 2026
Overall rating

He arrived on time, and checked the freezer out. Professional and friendly. Will use Sears again when needed .

Tom W,

Argos, IN
Christopher the Magican
May 13, 2026
Overall rating

Chris is a gregarious guy with whom my wife and I felt immediately comfortable. He quickly diagnosed our problem and honestly presented our options. I will specifically request him should ever I need the services of Sears again….

Jimmy C,

Gainesville, FL
Great Service!
May 12, 2026
Overall rating

Sergio was on time, very friendly, and knew his stuff!

John B,

West Hills, CA
Very impressed - Great service
May 12, 2026
Overall rating

Mathew did a great job getting our freezer up and running. Highly recommended

Brian L,

Valparaiso, IN
Valiant Effort
May 10, 2026
Overall rating

Robert was on time, very courteous, knowledgeable, and tried to resuscitate my 49 year old chest freezer but finally called it gone. I wouldn't hesitate to have him service other appliances.

Deborah W,

Mount Laurel, NJ
Customer
May 09, 2026
Overall rating

Very kind, patience and nice in helping me with my problem. Glad I called your company.

Eunice S,

Johnson City, TN
Service
May 05, 2026
Overall rating

The service was great and the technician was very knowledgeable and explained everything in detail. I would use this service again!!!

Larry S,

Wake Village, TX
Excellent service for my upright freezer
May 04, 2026
Overall rating

Dre was very courteous and provided exceptional service in replacing the defrost thermostat in my upright freezer. Dre assessed the problem, ordered the part, and returned to replace the thermostat. He was very fast and thorough.

Marianne F,

Milan, IL
Freezer ice maker repair
April 30, 2026
Overall rating

Andrew did a great job on the repair finishing in around 30 minutes.

Robert J,

Amherst, VA