Freezer Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Quick and curteous
Jose was great! He arrived slightly early, was able to diagnose the problem quickly, and gave us great service.
Alex N, Los Angeles, CA
Exceptional
Kevin once again went above and beyond to fix our appliance. So very appreciated.
Colleen P, Huntingtn Wds, MI
GREAT
HE DID A GOOD JOB AND EXPLAINED HOW TO FIX THE DRAIN ON THE FREEZER. HE GOT LOST UP HERE, BUT MOST FROM THE VALLEY DO.
Vaughn T, Murphys, CA
Freezer repair
Job well done. Looking forward to filling freezer once it gets cold enough.
Marvin R, Durham, NC
Nice Young Man
He was such a nice young man and really did his best to fix my freezer, but it was just too old to try to save it....over 30 years old. He will make sure we get back the money we used for the part & labor. He even gave us the names of the best brands and where to buy them.
Sylvia D, Anderson, CA
Great customer service
Michael was very helpful identifying what was wrong with my freezer. Very nice and very knowledgeable would definitely recommend him and his services. Thank you
Jon D, Temple, TX
Hugo was very professional and he fixed things right away.
I would use him again but your system stinks. I noticed my freezer problem on Friday. I knew that I probably would not get service until after the weekend. I was given an appointment for Monday. There were plenty of email messages putting things together. Come Monday the tech came a bit after 8 am. There was no message that he was on the way. When he arrived he rang the bell and called my land line which showed up as Spam. He did not call or message me on my cell which was the primary on all the messages. He left saying that no one was at home. We were at home waiting for him back in the bathroom. I was given a new appointment for today Wednesday. In the meantime I got in touch with you (woman with surname Green) to be assured that the next tech would use my cell #. She assured me that he would. Hugo called this afternoon on the land line and fortunately we were next to the phone. You make it difficult to connect when you do not follow the plan that you laid out. I'd recommend Hugo, but not your service because it doesn't work.
Ronald B, Las Cruces, NM
Service call
Michael made sure I was able to receive the needed service today since there a a miscommunication between sears and my warranty company. He found and fixed the problem with my freezer in a short period of time.
Gloria S, Superior, AZ
Freezer Repair Estimate
Very professional, very knowledgeable, explained situation very well, will use this service again!
Deborah S, Umatilla, FL
Refrigerator and freezer
Technician was superb. They have always been great. Your customer service stinks. I was booked and repeatedly confirmed the tech was coming on 2/29 from 8 to 5 to service both the refrigerator and freezer. Stayed home all day but tech never showed up, called or sent message. Called back at 5:15 to be told the appointment had not been set up with the tech. Would be returning on Monday March 4th to service the refrigerator only. Then received a message saying the appointment had now been rescheduled for March 8th. On the morning of the 4th the tech called and said he was coming that day, was #7 on his list and would arrive between 2 and 5 p.m. Actually arrived around 12:45 with a trainee, serviced both the refrigerator and freezer. Was to order a part for the refrigerator door that was suppose to have been ordered the previous year. My service contract is now expired, don't think I would be purchasing another appliance from Sears if you were actually selling them. Would rather pay more, buy local and have service when it is needed.
Denise D, Scottsville, VA
