Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
7.7k
Average Rating
4.9/5
Janet G
Hawthorne, CA, May 2025The technician looked at my washer and said that my periodic leak was caused by a faulty boot. He didn't do any diagnostic work just watched the washer run through a cycle. He said that he was ordering a new boot for me and showed me something on his phone which he said was the order. It was supposed to be shipped to me within 2-3 days and then I was to call for a repairman to install it. When I hadn't received it after 2 weeks, I called Sears and found out that he not only didn't order the boot but he closed out the ticket and said there was nothing wrong with the washing machine. Worst repairman ever, completely unethical and unfortunately he was training another repairman who he just trained how to do no work and lie to and cheat the customer. I had to call Sears and get another repairman to come out to look at my washing machine for the leak issue.
Abel A
Garden City, NY, April 2025Horrible. Waste of time and money. Will not call them again.
Conroy F
Phillipsburg, NJ, April 2025Poor customer service. The representatives are misleading with the information provided. Seats needs to improved the level of service provided.
Victoria A
S Pasadena, CA, March 2025Was scheduled for 1 to 5 came at 5:30 was here for 5 minutes
John Spadafore
Glendale Hts, IL, March 2025Cornel worked on the central air unit for 2 minutes. I am not confident that it was done thoroughly. He said that the electrical was fine & the pressure could not be measured due to the cold weather. Whatever that means. I hope my central air works this summer. I will say some prayers.
Stacey M
Valrico, FL, March 2025Not good would not turn on the dishwasher to check for the noise it is making so my noise was not fix and would not take my check I am very disappointed
Calvin M
Tampa, FL, March 2025The technician never came. He was expected at 2:18 and then that time changed to about 3:14. Scheduled service was not performed.
Michael N
Grafton, WI, February 2025Nobody was at home and the technician said that he serviced the items he was supposed to fix.
Mary H
Lancaster, CA, February 2025Great service, on time, very knowledgeable, took time to answer my questions, and explained everything he was doing. How can I get him to be my technician every time??
Cherry J
Bethesda, MD, February 2025NO service for three weeks to repair my Range. I took off from 6 days from my job without payment for the scheduled appointments and no technician came to perform the service. This is traumatizing for me as a Master Protection Agreement client for the past 30 years with Sears. I can't use my range to prepare meals for my family, I have to purchase food from restaurants for 3 daily meals. I have made over 30 calls during the 3 weeks and spoke with various Sear's customers service agents out of the United States and they could not get the service needed with the Repair department in the US because NO direct connections, only emails. Sear's has violated my Master Protection Agreement, NO SERVICE FOR 6 SCHEDULED APPOINTMENTS. I need help this situation got me sick.