Trane Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
722
Average Rating
4.6/5
Boiler parts
Sears does not work on the copper water pipes associated with the hot water boiler :(
Gerald K,
Bennett, CON
The technician was very nice he told me what I need to do in the steps to resolve my issue.
Maxine G,
Atlanta, GAAC Frozen
As a tech he seems to know his business but he really made no attempt to repair the unit. He found a nursed red wire on the compositor and said he had a wire but disconnected the outside unit so the next tech who comes out will see that problem. He told us to call in for another service call when the out side unit has fully defrosted in a few weeks or a month or so. The lack of proper repairs on a first call to Sears is a habit of poor performance and improperly or inadequately stocked service trucks. What used to be a good repair service had deteriorated to very poor service.
William L,
Linthicum, MDHome owner
Your technician has been to my house twice to fix my a/c both times the unit has stop cooling after he departed then I have to wait for another appointment I am not a happy camper it is hot in my home I need my unit fixed
Willard C,
Midland, GAFurnace Repair.
Furnace is finally working. However, Victor Claims that he replaced the inducer motor and control board on my furnace. But the only thing that was really replaced was the control board. The old inducer motor is still on my furnace. But at least my heat is working.
Edwin O,
Chicago, ILBetter communication
I was given a 8 hr window for my repair. I was told it would be narrowed down on day of repair. It was not. I took an entire day off work to have the technician come after 6:30. I also shared the evaluation before he arrived, of what the previous 2 technicians had reported. I was expecting a repair. All I received was another evaluation. I was also informed that I would be contacted before he arrived to discuss the issue. I was not. I called the 800 number only to be told by a recording that I was on schedule from 8-5. No communication at all. This would have saved everyone a lot of time and effort if someone had just picked up the phone. Now it's week 4 and I still have no AC.
Ron W,
Villa Rica, GAWaste of time
I never got notified when he was on his way. Every time I checked email it kept giving me new estimated arrival, which got later and later (he did come int the time allotted. He was in my house such a short amount of time that he didn't shut his truck engine off THIS WAS SUPISSED TO BE A MAINTENANCE CALL NOT A CALL TO SEE IF MY HEATER WAS WORKING. WASTE OF TIME There was nothing wrong with technician himself
Loredana B,
Pearl River, NYNicholas is the very best.
Nicholas is experienced, professional and knowledgeable. I wish all Sears technicians were like him.
Mrs. John P,
Westerville, OHTech Willie at 3528 Arthur Pierce Rd Apex, NC
Technician did not properly assess and fix the problem with the HVAC. His failure to return 3 days later to reassess the HVAC cost me a loss of 10 days and $2600 plus dollars to have another tech come and fix the unit. Instead he ordered a sealant that has yet to arrive without checking what the problem was. The compressor and a sensor was replaced by the new tech.
Martha T,
Apex, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750974455882
No follow up
He told me what was wrong bud did not write it in his report and did not have issue reassigned which caused me to have to call 3 more times. They sent another tech to find out the same thing but this second tech had the case reassigned to the correct person.
Mary J,
Woodridge, ILCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1747835949061