Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Replaced ice maker
Good job by Andrew, left a clean work place, friendly and knowledgeable.
Jeff N,
Quitman, TXOutstanding!
Henry went above and beyond to ensure I was completely satisfied. He was polite, courteous, and took the time to address everything thoroughly. Great experience overall.
Maureen V,
Pensacola, FLProfessional
Great experience. Fixed it immediately. Thank you We will be calling in the future for any of our needs
Tricia U,
Cape May, NJRefrigerator repair service
Suk call me twice to let me know when he expected to arrive. He was professional and efficient and respectful of our decision .
Dolores S,
Lake Lynn, PAGreat Service
Tim showed up ready to go to work. He checked my dryer completely, explaining everything as he did it. Ultimately, he diagnosed that there was nothing wrong with my dryer. It was the breaker in the breaker box. He also gave me information about my dryer of which I was unaware. All in all, I was very impressed with Tim. Should I ever need a repair man, I will call Sears Home Service and ask for Tim Wood.
Vivian B,
Natchitoches, LAHerbert
Herbert was wonderful, prompt, and fixed our issue with our dryer quickly. He was communicative about needing to arrive later than planned/originally estimated. However, Sears scheduling could use some improvement. It appears they over schedule their staff. Both times Herbert came to our home occurred outside of the 8-5 window. He was wonderful and kept us informed of his arrival time. However, Sears could improve their scheduling to avoid this in the future. After having to take two days off from work for repairs to be completed only to find out I could have arrived home at my normal time and still be early to meet the technician is beyond inconvenient. I do not blame this on Herbert, hence he gets 5 stars, but rather Sears scheduling. I also feel that there were way too many updates to confirm the appointment but very minimal communication from the Sears automated system about the later arrival. Thankfully Herbert called to inform me as well as ask my approval of a later arrival, showing why he is a five star employee.
Heather H,
Orange, VAHelped out a lot with the ice maker
Gary was friendly and informative about what was going on with the ice maker. Come to find out the water had frozen in the line, and he was able to take care of that.
Joseph W,
St Joseph, MOGreat Service!
Stove - burner. Personable, experienced, technical,& great solving skills. Note, he had a trainee.
John K,
San Leandro, CAExcellent, friendly service
Carlos was friendly, communicative and extremely efficient! So pleased with the quality and outcome of the work. Thank you!
Denise T,
Camarillo, CADryer repair
The technician was polite acknowledge in his acknowledge of the dryer he diagnostic it and found out what the issue was with the dryer. I'm completely satisfied and he cleaned up that himself.
Marvel L,
Los Angeles, CA