Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
168.3K
Average Rating
4.7/5
Quick!
Fast diagnosis of simply issue, only took 5 minutes. Unfortunately did not have the small part needed. Although not his fault, I sent all necessary information serial #, recap of issue prior to service date. John advised he never received it. If he had it I wouldn't have had to wait two more weeks to complete the repair! Very frustrating!
Patricia G,
Prescott, AZMaintenance
AJ was professional and very informative about the maintenance of the AC system.
Jason M,
Calumet City, ILDryer
John was very knowledgeable friendly, and efficient. We were pleased with the service.
Terri S,
Mayer, AZGreat
He was very polite and fast. He did a wonderful job and glad they sent Shane to our home to fix our dryer. Thank you Shane.
Shaun M,
Ridgecrest, CAVery Knowledge and experienced
I had several repair calls with different companies to resolve my washer vibration issue - Eric noticed my counter balanced needed tighten to help with the issue
Reginald G,
Waukee, IAAir Conditioning repair
He is knowledgeable and worked efficiently and explained well what he was doing.
Richard S,
Chicago, ILTook care of problem
Gary called to let us know his estimated time of arrival and showed up on time. He understood the problem and made sure we were satisfied with the results.
Carolyn B,
Oakhurst, CAGreat experience
Respectful, curious, timely, knowledgeable. It was a very good experience.
Sarah H,
Granbury, TXFor Tech 0679134
The Tech was awesome and got the microwave working again. He was courteous and careful. I was not please with the fact that first shipment of parts were damaged causing a delay in the repair. A new way to package the parts should be found. I was also not please with the cancelled repair appointments. After the first visit where the parts were not functional we had the next appointment scheduled on a Tuesday which was then rescheduled for the following Saturday. Then the morning of the Saturday appointment, the appointment was canceled last minute and rescheduled for the next Tuesday. During those missed appointments we stayed at home and did not get our activities taken care of thinking someone was coming. Again, the tech was outstanding but the parts were shipped damaged and missed appointments caused wasted time for us.
Mark B,
Washington, UTGreat tech
Very helpful and knowledgeable technician, was on time and provided us with options for repairs or next steps.
Brian W,
Minot, ND