Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.8K


Average Rating

4.7/5

Mark Eastridge
July 03, 2025
Overall rating

Ryan was very professional explained exactly what he was doing!

Mark E,

New Castle, IN
Ice maker line frozen
July 03, 2025
Overall rating

Very good and knew exactly what the problem was and solved it

Evi H,

Poway, CA
Air conditioner
July 03, 2025
Overall rating

He was very nice, respectful and knowledgeable about my air conditioner..

Connie W,

Bridgman, MI
Service repairman rating.
July 02, 2025
Overall rating

Very professional and personable. Truthful regarding work and cost. Offered the home service contract info also.

Ginger P,

Saint Louis, MO
Abdul Repair Rating
July 02, 2025
Overall rating

I want to say Abdul was very professional Excellent in completing the repair of the Kenmore Washer. But I think Sears should bring back the Customer Service Dept in the USA. The staff that handles the call center did not understand the procedures to sending out service It took them a month to get someone to complete and send someone out for service even after I told them I received the parts that they ordered to sent to my address. I was denied several times to speak to a supervisor so I could explain what was going on also my appointments set up for my service was rescheduled and cancel six times without any explanation. But besides this Abdul did a fantastic job completing the service and I want to thank Dave the virtual person for escalating the service so I could get my washer fix & completed.

Carolyn M,

Washington, DC
Dishwasher
July 02, 2025
Overall rating

Very knowledgeable. Nice to talk to. Even took off shoes.

Val A,

Wichita, KS
Positive service experience
July 02, 2025
Overall rating

Ralph was professional, proficient , polite and quick. He showed up when promised and made short work of my trouble. I would call him again.

Mark M,

San Angelo, TX
the service provided by Ronald J
July 02, 2025
Overall rating

Ronald was a Godsend. Due to a cancellation, the technician fit me into his schedule. We are so grateful. He was courteous and knowledgeable. Thank you Ronald!

Vika P,

Sacramento, CA
My refrigerator
July 02, 2025
Overall rating

Darious the technician that came out to work on my refrigerator is a very hardworking individual.. he is very pleasant and professional.. he went above and beyond to ensure the service he offered was to my satisfaction. Darious his definitely a jem to this company. Thanks Darious for always putting 100 💯

Charmaine D,

Baltimore, MD
Great job
July 02, 2025
Overall rating

Couldn't find problem but it goes that way every time lol he was great thanks for showing up

Capolyn H,

Jasper, TX