Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.2K
Average Rating
4.8/5
Dryer technician.
Great the problem was shown to me and explained to me.
Jennings B,
Philadelphia, PATractor repair
Saved me from having to buy a new tractor. Awesome job!
Bill S,
Chalfont, PARepaired washer
Polite friendly and efficient. Arrived at appointment prepared and knowledgeable.
Deborah F,
Somerton, AZExcellent, thorough service
Our technician, Mike, called before he arrived to let us know he was coming. Provided a very thorough service visit.
Hui M,
Cumberland, RIService of 5-13-2025
Although your technicians are excellent, Sears relies too heavily on AI for service activities. The initial AI diagnosis of 3-4-2025 was incomplete and caused a series of delays due to the wrong parts being ordered. This caused a simple microwave repair to take nearly two and a half months. My inquiries during this period lead AI to transfer me to an overseas human representative. The process was not fair to me or the overseas representative, as it did not lead to resolution of my warranty repair needs. This simple microwave repair took nearly two and a half months and involved three different technicians. This process included at least two separate last-minute repair cancellations by Sears. These cancellations were frustrating for me as I had rearranged my schedule to accommodate the technician's timeframe. Sears should re-evaluate its warranty service procedures and not sidestep responsibility by relying so much on AI.
Grant E,
Grass Valley, CAService technician
My technician was very professional & explained ev6he was doing & why my refrigerator wasn't staying cold. Unfortunately I had to call AGAIN, for the same reason, not cold
Francine Diaz,
Feasterville Trevose, PATop Notch Tech
Awesome job many thanks for a job well done Jarvis. On time and totally committed to fixing the problem.
Carol Czechowski,
Monroe, GAReview of service provided by David.
I was impressed with David. He was training a new tech and was very patient and informative. David tried out the original part that was to be replaced. The part was actually working. The problem was caused by ice buildup that was frozen solid and preventing the part from functioning. David and his trainee, Paula, were both very courteous. He also checked all the functions in question before leaving my home.
Melinda L,
Groves, TXOven Repair
Benny was very courteous and knowledgeable about the oven and the repair was done expertly and quickly.
Jason P,
Germantown, TNDishwasher Repair Service
Todd did a great job of explaining to me what was fixed and why. He was very helpful and courteous. Also was quick with getting everything fixed and taken care of. Thank you!!!
Caisie C,
Niagara Falls, NY