Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Excellent service
The repairman was here when he said he would be and made the needed repairs in a timely manner
Jackie P,
Waitsburg, WAExcellent courteous service
Dameon was excellent, courteous, friendly, and informative. He explained exactly what the problem was.
Robert C,
Los Angeles, CARepair
Your customer service is non existent. Only got AI. Asked for a human, got transferred to another AI, what a waste of time.
Cheryl H,
New Smyrna, FLSeevice
Isaac was very thorough and professional, discussed the details of the service performed
Kevin C,
Anaheim, CAWasher repair
On time, courteous, professional and proficient. Friendly, efficient and clearly explained what was accomplished.
Harry K,
Wake Forest, NCAir Conditioner
Very professional and polite. His personality was humble and very kind hearted
Melnett S,
Bartlett, TNGreat technician
We were very happy with Cole and the service he provided on our wall oven and our refrigerator. Your AI customer service, not so much. Text messages reminding us of the appointment showed the incorrect street name. Tried to correct it with no success. Even called the Sears service number. Very frustrating. "Chat" is a misnomer. Can only answer questions the computer asks.
Nadine F,
Buckley, MIOwner
Great service. Tech was very helpful. New exactly what the problem was
Wilbert T,
Chambersburg, PAExcellent service
Rendel was knowledgeable, efficient and professional. Was able to handle a difficult repair with excellent skill.
Sherry B,
Semmes, ALTechs are great. So called "Customer Service" needs of help
The techs who show up are consistently pleasant, professional, and competent. The customer service system in place is terrible. No way to get to a live person, repeated requests for the same information, it's like my time has no value. I am a fan of AI, but Sears has taken it too far. No live agents and the AI agent can't handle anything outside routine. Do better or close up shop.
Theresa K,
Flagler Beach, FL