Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
8.3K
Average Rating
4.8/5
Dishwasher
Dishwasher was left not operational with new issues because of poor service.
Timothy B,
Holden Beach, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693603825599
Unpolite to all
He doesn't listen about everything about all problems about the dryer. For 4 years I've had the same problem he never listens I don't want him back . He told my sister we should put down her Dog.
Heather S,
De Soto, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1693514498776
Stove Issue
My first experience with Sears Home Warranty and it was very poor. Maybe it wasn't the technician fault but rather the insurance fault that nothing got repaired despite being repairable.
Cyrus Y,
Sacramento, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693352810385
Repair was unable to be completed
Jeremy was very nice and fixed a small issue but he hasn't been trained on the new GE appliances and A&E does not have the tools to do the job. So, he had to leave the main problem unfixed and said he'd call GE to get them out here. 3 business days later I haven't heard from anyone and I can not reach anyone but an automated voice to figure out when my oven will be fixed.
Courtney D,
Valley Mills, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693344994033
Technician needed help!
The technician was unable to complete the repair without my help. He also stripped a screw by trying to force it, and wanted to replace it using a smaller screw. Luckily my neighbor who is a machinist was able to re-thread the stripped stud. I had to watch over and assist with the installation of the oven door glass, and didn't feel confident in the repairman's capabilities.
Mike B,
Sparrows Pt, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693266996371
Replace bottom element in oven
The technician came and replaced the element, but the oven is still not heating up correctly.
Johnny H,
Columbus, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693003929511
Eh
Technicians never have parts on their trucks. There is always a wait and another visit. Technician charged an additional fee to fix a burner on the stove. That same day it stopped lighting.
Patricia C,
Bristow, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692913963271
Questionable repair
This is the second person to work on the stove. The first person resent the fuse and ordered parts - new fuse and fan for confection option. After the first repair no issues, stove worked fine. After this second repair, the stove now hums. Reached out to A&E to set up an appoint was advised this may may be an additional issue. How? No issue after the first repair now an additional issue?
Vincent F,
Napa, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1692653543067
Service call
Although he was prompt Ray was extremely condescending and not the helpful…..
Robert G,
Grafton, MACustomer service response - Robert, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692478096685
No communication
Both staff walked in . I was on the phone and told them to wait. They continued to do what they needed to do without communication. I was working and I was interrupted. No courtesy or manners. At the end they left . The main person came back in and said everything was done. Did not test it with me or anything. I know they already had a concept of my family but the professionalism should not be determined on assumptions.
Claudia D.,
Manteca, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692313430651