Lennox Air Conditioner and Furnace Repair

👍🏼 great work, nice and informative. Fixed problem and I learned something new.

James G was able to correctly identify the issue and fix it quickly. And additionally, James made a fix on the pipes that will prevent further back ups and allow us to unclog drains ourselves.

Kyle provided excellent service. He was personable, very efficient and focused on getting the job done. The only problem I had was with the scheduling of the followup repair. The first visit identified the problem that required a fan motor. After calling Sears to check the status of the repair, the second visit to install the new fan motor was scheduled for 8 days later. Luckily, a repair time slot was offered for 3 days later, which I took, that allowed Kyle to quickly install the parts and restart my 4 ton AC unit.

Very knowledgeable military veterans and understood my frustration and overall treated me with the upmost respect and actually explained HVAC somewhat. Overall Superb excellent customer service and service. Really made my day as a senior citizen Veteran

Your Tec was very good, your messaging is out of control. You need to reign in your AI!!!!!!

He was professional and communicative. He clearly explained what the problem was and give a good recommendation for preventing a similar issue.

He's very efficient, knowledgeable. And last but not least very professional.

Very nice, polite, knowledgeable. He patched up our AC nicely and thus far if cooling much better after the second service call for the same problem . The only drawback is when our AC malfunctioned in this heat and we reported it May 15, 2025 the first visit on May 19 was unsuccessful in restoring the cooling. I called within 24-36 hours to inform Sears that the visit was unsuccessful and we really need it fixed ASAP in this heat as we are senior citizens with health problems. This didn't matter to the people scheduling. The very earliest they would send someone was June 2, 2025. This is unacceptable paying for a service after waiting several days and the service was unsuccessful and instead of being given priority to repair what was unresolved on initial visit we had been put at the back of the line again to wait for another appointment to complete the work. already been waiting on were

Honest, skilled, expedient

While not able to completely fix the issue, the technician worked diligently. Very professional and kept me apprised throughout the process

Anthony was very professional. He diagnosed and solved our air conditioning issue rapidly.

Barry introduced himself with charm, and his work was completed throughly and efficiently. Thank You, Barry.

He was vary good man.is he coming back to replace the part he recommended.

This is overall the best experience we've had with Choice. I was a little discouraged at first (and hot! This is the end of May in Phoenix). When I first filed a claim, it took over a day to be given a service date, and the first date given was over a week out. Fortunately, Sears contacted me in 2 days to give earlier dates, one of which was the next day. The window given was 8am to 5pm. I didn't mind that as I able to be here all day. I received updates from Sears for the exact time of arrival. Within 3 days from the date of claim, the technician was here, and within an hour, the A/C unit was repaired with a new run cap. Joseph was very pleasant and professional and answered all of my questions. The unit is working fine now, and I feel confident that the problem was completely resolved. I'm sure that it would have cost much more than the $65 service fee to get someone here to do the repair, had I even been able to find someone available at the time of the year.

Albert was very thorough, explained what the problem was and the solution. He fixed it and took extra time to go over what he did and if I had any questions. I highly recommend!

Mohammed was great! On time, explained what the issue was, and made suggestions.

Sean arrived a bit late but diagnosed our issue quickly and corrected it.

Clevens was very knowledgeable and patient. The first time he started explaining something I realized I needed my husband to hear this so I called him on the phone and Clevens started his explanation over! He explained the problems so we could easily understand which hasn't always been our experience in the past. Thank you Clevens!