HVAC Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

4.7K


Average Rating

4.7/5

My Sears repair visit
September 15, 2023
Overall rating

My technician wasn't friendly or helpful what a waste of money thx Sears .he explained nothing suggested nothing thx again SEARS great job .please send not another problem. If I could give 0 stars he would've got 10 0's

Dane A,

Newburgh, NY

Customer service response - Hi Dane, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.

Sears Home Services on 1694813777618

Bad Attitude
September 14, 2023
Overall rating

Technician was very dismissive and lack enthusiasm. Also, difficult to communicate with him and seems like he dislikes his job.

Margaret L,

Poughkeepsie, NY

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1694813489113

Technician
September 14, 2023
Overall rating

Incompetent. Advised me to pay someone to remove the air conditioner from the wall. I have a five year warranty. Your entire company is just terrible. The air conditioner has not been working since June.

Patricia T,

Long Beach, NY

Customer service response - Dear Patricia thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1694727863691

Customer
September 13, 2023
Overall rating

Very rude and disrespectful. Did absolutely nothing. Contradicted his own statement several times.

Sheila J,

Jacksonville, FL

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1694727360609

Created new problems for my home
September 13, 2023
Overall rating

Technician came to diagnose my leaking boiler for a home warranty claim, and for some reason opened a valve to a floor heat zone that I had already had fixed, was unrelated to the leaking boiler, and we already had drained and shut off because it previously had its own leak. Now I have water in this zone that should not, and the technician left without fixing the problem he created. There was a severe language, and I have an unresolved problem I didn't have before the appointment that the tech created and I'm not clear if my current problem is still being investigated with my home warranty.

Justin M,

Chicago, IL

Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1694727319032

Hot water heater
September 12, 2023
Overall rating

Texh was nice but he didn't identify the problem. He changed a thermo stat for a leaking tank. It's still leaking. I will need someone to come back out to diagnose correctly

Kenneth P,

Edgewater, MD

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1694644501499

techncial
September 12, 2023
Overall rating

he was very nice and helpful and fix my boiler but he told us we needed a plumber to come out and put the parts back from the boiler

Bernice L,

Hartsdale, NY

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1694640638174

Left and ac still not working
September 12, 2023
Overall rating

They came and said they fixed the problem a/c still not working.

Rosa M,

Winter Haven, FL

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1694555012209

Not Acceptable
September 09, 2023
Overall rating

I have been going back and forth with this company for 2+ yrs. I have a warranty on my furnace and have had it for many years, for the last 2+ years this company have been sending our repairs people to put bandaids on what is wrong. I'm always told I need a part to go on it but it's always a delay for months. I was then told I needed a new furnace they even sent out a supervisor to confirm this but still no new furnace. The weather is changing again and it will be cold soon but no heat. After 2+ years of having to use my gas stove and space heaters I'm tired of going back and forth. I am an 86 year old woman who would love to have an ending with this service. I am going to terminate my warranty and move on. I can't anymore. Sara Height

Sara F,

Decatur, GA

Customer service response - Dear Sara thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1694468203513

Annual preventive maintainance for Furnace
September 01, 2023
Overall rating

Ronald did not call prior to arrival as expected. Roland did not call or followed up with a report after visit. no details had been provided to Tenants either.

Dorit V,

Solana Beach, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1693609603928