HVAC Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

4.7K


Average Rating

4.7/5

Do not recommend
September 01, 2023
Overall rating

Did not write up notes properly which has led to long delays in water heater replacement.

Micheal G,

Clinton, MD

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on 1693608302356

Air conditioning system
August 31, 2023
Overall rating

He didn't do anything he just went upstairs he opened the vent I told him those vent had not been touched from the last time he was here. I have documented our Fpl bill has more than doubled he said the air conditioner was old. When I told him they were under warranty he said they were doing away with the program. Can someone call me from Sears we have been very good customers of Sears for over 15 years.Please do not send him to our house again he was nice but didn't solve the problem.

Judy F,

Yulee, FL

Customer service response - Hi Judy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.

Sears Home Services on 1693517952408

No friendly
August 30, 2023
Overall rating

Did not say hi came in with a little attitude unprofessional

Joe T,

San Antonio, TX

Customer service response - Dear Joe thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1693508872747

No service provided
August 30, 2023
Overall rating

I received a call and text stating the he could not come because of the trucks in the road are blocking it due to power. I called him back about a way ahead. We have yet to physically meet or see this tech. Not rating since no service provided. Reschedule us w Tarek. He is the best and most professional.

Javier,

Winter Spgs, FL

Customer service response - Hi,Javier , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us atHomeServiceReviews@transformco.com.

Sears Home Services on 1693430929816

Worse agent
August 25, 2023
Overall rating

The agent was super rude and couldn't understand his language didn't fix the problem he said it's electric issue not coming to ac

Najib A,

Fairfax, VA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1692999251468

Technician
August 24, 2023
Overall rating

Very knowledgeable and kept me informed as to what he was doing.

Nathanial L,

Chicago, IL

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1692920969228

Schedule
August 23, 2023
Overall rating

This is not a bad review of John, he did a great job. My complaint is with the website schedule and actual schedule. Website told me arrival time was 9am. John got there at 3:15pm. There is a huge disconnect between online schedule and actual.

Michael C,

Pensacola, FL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1692831377801

Cleaning/Maintenance of Water Heater
August 23, 2023
Overall rating

Unfortunately, Nick probably didn't put all the parts back because we now don't have hot water! Calling next day, Tuesday, to get Nick back was frustrating. We don't have an appointment until Thursday and the lady on the other end, Jane, did not make any exceptions even though the tech created this problem! We asked for a manager to call us and, of course, no manager called us back on Tuesday!🤦‍♀️

Linda S,

Algonquin, IL

Customer service response - Linda, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1692826604252

Waste of my time.
August 22, 2023
Overall rating

His presence was not terrific. Not to mention I still have the same issue. When I was telling him what the issue was, he didn't quite get it. I told him that the temperature thermostat would freeze often more in the morning then during the day when it was rather warm. Again this morning, it did not come on, his recommendation was to turn off the Wi-Fi app. I paid extra for that so it should not be the reason why it's not working. I could actually take a video and show you again today when I hit the button it said it was 64° the room temperature in the room which it was not but once hitting the button you started seeing the temperature go up and then went up to 75. The turn on temperature is 69. But that's what I try to explain to him the room temperature often sleeps, and you have to re-initiate or wake it up , and he had no understanding of what I was talking about. I would not recommend a GE product nor this contract to anyone.

A disappointed customer,

Monticello, NY

Customer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.

Sears Home Services on 1692745038123

Time
August 22, 2023
Overall rating

Not happy at all the last entry said the technician wouls be there at around 4:06 pm. Did not show up till 5:30pm.

Diana M,

Lindenhurst, NY

Customer service response - Diana, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1692740290218