HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.7/5
Heating furnace
Please don't make it so difficult for us to use our maintenance contract!!!! Requested service for our annual heat check up. The technician said he could only do upstairs or downstairs but, not both!! When I requested service on line it didn't have a place to request heat on both levels of your house to be serviced!!! The service tech serviced our upstairs and will drive back 100 miles to service downstairs in 2 weeks! I was on the phone with warranty company and all he needed was a service # to do both! We are asked all the time if our contract is worth the money and hassle????? Understand it's not cinch now but going back to Sears?? Please improve your service. I guess not the tech's faught.
Karen,
Jonesboro, ARCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697752620305
Furnace maintenance
I observed no maintenance. He did a walk around and copied furnace identification numbers only. One star for being a nice guy
Pat C,
Knoxville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697578611821
Hot water heater
Terrible service I've been without hit water for over a month, they finally send someone out and know they tell me I have to find someone to fix it and they will pay smh
Joseph K,
Royersford, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697503078099
Waiting in heat. Wave
This was the most unpleasant experience. After calling in the problem I was given an appointment a week later(during a heat wave) the whole process took more than a month. I would rate this service a resounding one(1)
Kenneth B,
Milton, FLCustomer service response - Dear Kenneth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492007717
Ghost tech
Technician never arrived to fix our broken furnace. Waited all day from 8-5 .
James L,
Carol Stream, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697491947352
Mini split
I never got a text message or voicemail saying they are on their way. 1st appointment was canceled last minute. This was the 3rd time in a year the 1st appointment was canceled last minute. I lost time and money missing work all 3 times. Only a visual inspection
Dan B,
Mastic, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697146264570
Third time
This is the third time he comes and Choice says he is not sending the complete diagnosis. I have been waiting forever to have my heater fixed.
Thomas V,
Lexington, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697146243563
Terrible, terrible, terrible service
The technician never showed up to repair the leaking pipe in my boiler. The window was 8 a.m. to 5 p.m. At 3:32 p.m. – after I had stayed home waiting all day (and after Cinch had sent me countless emails and texts to confirm the appointment) – Cinch called to say they would have to reschedule with a different sub-contractor for a different day, even though I am without a home heating system as the temperature drops into the 40's at night. I requested that they assign a particular plumbing company and the agent who had called me agreed. However, when I contacted that company to set up a time, they told me that they had been asked to deal with a "waste line" problem, not the boiler system. That meant I had to call Cinch and get them to correct the order, which an agent did. (I have no idea how the first agent had came up a waste line problem.) It was summer when I first called in the problem with the leaking pipe in my boiler system : July 12 – three months ago! A parade of technicians that Cinch has sent since then failed to correct the problem. Some looked at it and said they didn't know how to fix it. Some tried to fix it and failed. And one said he could fix it – and declared that he had done so – but he was wrong – it's still leaking. Now it's mid-October and it's cold outside, but I can turn my heating system on. This is outrageously poor service from Cinch. I can only hope that the new sub-contractor to which Cinch assigned this job at my request will succeed where others have failed. I would love to hear from a supervisor at Cinch to explain to me why this has been handled so poorly for the past three months and to tell me why, in light of this poor response to my request for service, I should continue to subscribe to Cinch.
Jeffrey L,
Arlington, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697152420986
HVAC Maintenance
Terrible customer service. Automated system and phone system are a joke. Can't get maintenance services you paid for.
David O,
Madera, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070017808
Bad
This was the worst home services job I ever use, I will not recommend searshomeservices to anyone that I know or will I ever use this service again,
Gary Wilson,
E Saint Louis, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1697060381448