HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Repair on furnace.
Francis was excellent, Very professional and knowledgeable. It was pleasure to have such a responsible person during the repair. Thank you very much Francis.
Eileen J,
Richton Park, ILPoor Service
While our tech did a 5 star job our overall experience was poor. We had to wait from Friday when we call until Monday for the 1st service call. We had asked for a morning appt & tech didn't shoe until almost 3 PM. Given the amt of money we pay on the service contract & the amt of yrs we have been customers I would expect better service than that. Also given the info on our problem & knowing the age of the water heater I would expect the tech to have the proper replacement parts on hand when he showed up. Apparently he was sent out without them which meant another 2 days before the repair could be made.
Mary N,
Chicago, ILIgnacio
This was Ignacio's second trip to my home. As before I was very happy with him. Polite, pleasant and explanation of the repair that was done.
Kenneth K,
El Centro, CAService tech for havc
Experience and very knowledgeable about his work. Very friendly and answered all my questions
Cj B,
Manchester, NJWater Heater
John was outstanding. Took the time to explain the process. Water heater is equipment that should get priority attention. Having to wait one week for a leaky water heater is unacceptable, especially when located on upper floor.
Marilyn E,
Barnegat, NJFurnace and hot water heater service person.
Very good Tech and thorough. On time and very informative about my furnace and hot water heater. Great service. One of the best that have serviced in my home.
Wilzena Thompson,
Matteson, IL 60443Serviceman
He was very professional rate him a 5 star he explained the problem with the hot water heater leak that the unit can not be fixed, must replace.
Ivan B,
Downers Grove, ILHe was awesome!!!
Your Technicians are always punctual. and they always explain so well what's going on. This Technician was so pleasant.
Marie G,
Marion, SCPaul B
Paul arrived on time. Respectful, professional and courteous. Answered my questions. Explained things to me as he was checking out the unit.
Dora W,
Fayetteville, NCCONTINUED WATER HEATER LEAKAGE, THIRD VISIT
Juril provided the kind of service I was brought up to expect from and associate with Sears. Hire more people like him, and like Noal, who put me in touch with Juril instead of bots whose options do not always apply. Now you please follow up quickly with Juril's conclusion. Then that will be the Sears I have appreciated since my childhood. Thank you. Georgene Nash
James N,
Worth, IL