HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.7/5
12 year product warranty not honored
55 Gal. (153.321544) The Tech did not write the model and serial number down. I was told leaks can not be repaired. You can try contacting the manufacturer, and see if they can help you. This water heater was installed on 02-24-2014. My user and care guide book says this product should be covered until 02-14-2026. Point 2. Supply a free water heater for one that develops a leak...Would you like to go to small claims court? I had to pay a total of 174.00 for his visit.
Shelia W,
Sharon Hill, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698702351378
It should be a zero!!!!!!
No one ever showed up nor was I called to say they were not coming. I am very upset to have waited all day for a no show. This doesn't set well with me. I was also texted an hour before 5:00 stating that they would come between 5:01 and 6:30. Truly this is not good!!!
Sharon Kelly,
Greensboro, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1698525872188
Not good
There was a burnt smell when turning on the furnace. He replaced the motor. Which I'm sure did need replaced as it is original from bldg construction in 2003. However, if the motor were the only problem, why no smell when running the AC? He said it must be coming from ask the dust in there and suggested calling someone to clean out ductwork - drywall dust. From 2003?? Again, why not an issue when using AC? And why no smell for the past 19 years? Nothing is fixed!! New motor, I'm sure it's nice, but still nothing fixed!
Jima B,
Miamisburg, OHCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698356496070
What kind of service id this!!
We contacted Sears last month regarding our Furnace not working. After waiting several days for a Technician, who then came out, and he didn't have the right parts so we had to wait several more days. We were freezing. Next appointment, my husband stayed home and no one called or even showed up for the schedule visit date. We received another dated. He came, changed a part it worked for 2 days and then it stopped working again. I called and they rescheduled for a 3rd time. We waited over a week for another appointment. Again, he changed another part and it worked or a few hours. Then there was no heat. I thing they need to send someone else. This Company keeps Billing and they're not doing a good job!
C. H.,
Spring Valley, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698356311517
Service
You send a text to my phone to confirm appointment saying press 1 for confirmation. i did this, next text say if i don't confirm appointment will be rescheduled. Next you email me and say Jonathan has serviced our unit, but he didn't come to our home. Beside just having to wait on someone to come to do the work its hard because we have things we must do. A whole day was held up yesterday.He didn't come to our house. I am sorry if i missed something. But thanks for a reschedule of our work for 11/7/23.
Judy M,
Eden, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1698271209842
second floor air conditioner is not working.
On 10-23-2023 the the yearly maintenance person said that he repaired the second floor Air conditioner. That Air conditioner is not working. Apparently his repair was not successful. He has to come back and finish the repair.
Zehra R,
Oak Brook, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1698270492139
Maintenance
He never came to the appointment today. So far a bad experience I have so many bad experiences lately
Carlos G,
Ashburn, VACustomer service response - Dear Carlos thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698184549926
Terrible
Terrible experience. I cannot believe companies operate like this. Such a shame.
Adult,
Northern VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698183362795
Worst ever
He was behind schedule and that he had been calling me and it kept going to voice. He complained about the fact that it was a crawl space. He did not like this side of town for that reason.
Rita B,
Atlanta, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697921893398
No show No call
Jonathan never showed up, did not call, or text. I ruined an entire day..only to have to give up another day in hopes that someone will come. I think the appointment window should be shorter, especially if they're not guaranteed to show up. This is really bad business and I am highly disappointed.
Lillie B,
Greensboro, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697760946645