Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
7.9K
Average Rating
4.9/5
Billy checked out our HVAC
The communication prior to the inspection was great. Reminders are helpful. Communication the day or inspection was right on. Billy met with tenant, relative of mine, and she said he was great also. Thanks.
Herman M,
Nashville, TNnever seen before
Mehrdad was very polite, diplomatic and explained things well. However, he said he'd never seen a machine that didn't go into the high speed spin, and he thought it probably would be ok after I washed a small load. (Mine is a smaller size front loader.) It has continued to not go into the high spin.
June,
Sultan, WAFive star
Very satisfied with Derrick's expertise servicing of all our appliances.
Jose Q,
Lihue, HIService oriented but agitated
I don't remember this technician ever being so agitated and focused on speaking quickly and being distant. I don't know if he had to go to the bathroom or just got over Covid or what but something isn't right with him emotionally right now and he's never been that way before. I believe he took good care of me and that's what matters the most, but dealing with him for the first time ever was very uncomfortable. He was very agitated.
Elaina G,
Edgewater Park, NJMaintenance
He was professional, knowledgeable and friendly. He explained what he did and what might need attention in the future.
Hildy M,
Colorado Springs, COMaintenance
The technician was good however I am dissatisfied with a couple of items. Payment is taken first before work is completed ??? I paid for a bundle service price with the understanding that all my kitchen appliances including my cooking range and range hood would be serviced but the technician says only one appliance can be serviced. I have the Sears protect warranty but the technician is not able to perform any repair and I now need to pay $100 to put in a repair request for my refrigerator. Feels like a double charge . Pay for warranty , pay for maintenance, then pay deductible for repair for the same products??? Too much paperwork and way too many signatures for a single service order. Javad
Javad A,
San Ramon, CABest Sears Tech
Louie is always on point. He knows what he is doing and has solutions to my concerns. He is very polite and respectful. He knows his job very well. Thank you Louie.
Carmen T,
New York, NYWasher, dryer and refrigerator
Terrance was one of the best techs that you have sent to service my utilities. He ran each appliance through an application to determine If they were working efficiently. He vacuumed areas of each appliance that needed cleaning. Made sure dryer venting correctly. He deserves 5 stars
Geneva H,
Edmond, OKMy Kenmore service technician Jose C
Joe kept me posted with his arrival time for both apptmts. He was very knowledgeable and quickly diagnosed the issue with my washing machine. He scheduled to return with part for a very short turnaround which I greatly appreciated. I would rate him a 10!!
Irene M,
Rosemead, CAknowledgeable and on-time
inspected 5 appliances, was conscientious and thorough, an asset to his company
Neil B,
Napoleon, OH