How do I cancel my repair service?
Use our Order Lookup tool to cancel your service before the technician’s arrival.
- Sign in to your Sears Home Services account on that page or sign up for an account if you don’t already have one.
- Look up your appointment with your service order number and phone number. (see below if you need help finding your service order number)
- Cancel or reschedule your service appointment.
How to Find Your Service Order Number
If you provided an email address when you scheduled your appointment, you should have received an email containing your Service Order Number.
To find your service order number:
- Go to your email inbox.
- Search for “Sears Home Services” (make sure to look in your junk folder).
- Open the email and look for “Order Number”.
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Additional Repair Scheduling FAQ
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Glossary Terms
A condenser is a component of HVAC and refrigeration systems, responsible for releasing absorbed heat from the refrigerant into the outside air or a water line, thus facilitating the cooling process.
A convection oven is a kitchen appliance that uses a fan to circulate hot air around food, cooking it more evenly and often more quickly than a traditional oven.
A convection range is a kitchen appliance that features a convection oven, which uses a fan and exhaust system to circulate hot air around the food, resulting in faster, more even cooking and baking compared to conventional ovens.
A dishwasher diverter motor controls the direction of water flow to different spray arms within the dishwasher, ensuring optimal water distribution during each wash cycle for thorough cleaning.
Recent Appliance Symptoms
The most common reasons your Amana dishwasher won't drain are a failed drain pump, faulty pump and motor assembly or a cracked drain hose.
The most common reasons your Kenmore Elite refrigerator stopped working are a locked compressor, damaged evaporator or a defective electronic control board.
The most common reasons your Maytag refrigerator stopped working are a locked compressor, damaged evaporator or a defective electronic control board.
The most common reasons your Bosch dishwasher has no heat are a defective electronic control board, clogged water valve or a broken detergent dispenser.
The most common reasons your Kenmore Elite microwave has no power are a bad thermostat, malfunctioning electronic control board or a broken switch.
The most common reasons your Kenmore refrigerator is noisy are a faulty ice maker assembly, defective electronic control board or a locked compressor.