How do I cancel my repair service?
Use our Order Lookup tool to cancel your service before the technician’s arrival.
- Sign in to your Sears Home Services account on that page or sign up for an account if you don’t already have one.
- Look up your appointment with your service order number and phone number. (see below if you need help finding your service order number)
- Cancel or reschedule your service appointment.
How to Find Your Service Order Number
If you provided an email address when you scheduled your appointment, you should have received an email containing your Service Order Number.
To find your service order number:
- Go to your email inbox.
- Search for “Sears Home Services” (make sure to look in your junk folder).
- Open the email and look for “Order Number”.
Was this content helpful?
Additional Repair Scheduling FAQ
Repair Resources
Discover the cost to replace a 50-gallon water heater in 2024 at Sears Home Services.
Find out how to fix your refrigerator ice maker when it's not making ice.
Learn 5 DIY tips to fix your dryer when it is not heating.
Find the most common causes of your Carrier air conditioner leaking water.
Glossary Terms
A French-door refrigerator features two doors that open side-by-side on the top section for the refrigerator compartment, with a bottom freezer drawer, combining style, efficiency, and easy access to both refrigerated and frozen goods.
A furnace is a major appliance that heats air distributed throughout a home or building via a ductwork system.
A furnace blower motor is a crucial component of a home heating system that drives the fan responsible for circulating air throughout the HVAC system and into the living spaces of the home.
A furnace condensate pump is a device installed in HVAC systems, particularly high-efficiency furnaces, to collect and automatically remove the water (condensate) produced during the heating process.
Recent Appliance Symptoms
The most common reasons your Whirlpool washer won't stop filling are a clogged water valve, a bad water-level pressure switch, or a malfunctioning electronic control board.
The most common reasons your Whirlpool washer won't spin or drain are a seized gearcase, a broken motor, or a failed door switch.
The most common reasons your Whirlpool washer won't turn off are a malfunctioning electronic control board, broken motor or a jammed door lock assembly.
The most common reasons your Whirlpool washer won't start cycle are a malfunctioning electronic control board, jammed door lock assembly or a faulty user interface.
The most common reasons your Whirlpool washer vibrates are a damaged suspension rod, malfunctioning electronic control board or a dead fan.
The most common reasons your Whirlpool washer is experiencing the rinse cycle not working are a broken lid switch, a bad water-level pressure switch, or a malfunctioning electronic control board.