What hours are your call center agents available?
Our call center agents are available Monday through Friday from 6:00 AM to 10:30 PM CST and on Saturday and Sunday from 7:00 AM to 9:00 PM CST. Our agents can assist you with scheduling, checking the status of a service order, rescheduling appointments, and answering any questions about your service.
You can also handle these tasks online at your convenience. You can use our online scheduler to book repair service, with same-day and next-day appointments available in many areas. Just select the time that works best for you. Use our Appointment Lookup tool to check your technician’s estimated arrival time, view real-time updates, or reschedule your appointment to a date that better fits your schedule.
If you prefer to speak with a representative, feel free to call us directly at 1-802-552-4364 during our regular business hours. We’re here to make your repair experience as seamless and convenient as possible.
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Additional Repair Scheduling FAQ
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Glossary Terms
A dishwasher impeller is a rotating component within the dishwasher's pump that circulates water throughout the unit during a wash cycle, ensuring efficient cleaning by spraying water at high pressure.
A dishwasher sump is located at the bottom of the dishwasher, serving as a collection point for water during the wash cycle. It houses the main pump and filter, facilitating the recirculation and drainage of water, essential for the cleaning process.
A dishwasher turbidity sensor is an advanced feature that measures the level of food particles and debris in the water, allowing the dishwasher to adjust the wash cycle length and water usage for optimal cleaning efficiency.
An astragal is a molding or strip that covers or seals the gap between the edges of a pair of doors or windows. Its primary functions are to provide a weather seal, improve security, and improve the aesthetic appearance of door and window assemblies.
Recent Appliance Symptoms
The most common reasons your Kenmore Elite refrigerator stopped working are a locked compressor, damaged evaporator or a defective electronic control board.
The most common reasons your Maytag refrigerator stopped working are a locked compressor, damaged evaporator or a defective electronic control board.
The most common reasons your Bosch dishwasher has no heat are a defective electronic control board, clogged water valve or a broken detergent dispenser.
The most common reasons your Kenmore Elite microwave has no power are a bad thermostat, malfunctioning electronic control board or a broken switch.
The most common reasons your Kenmore refrigerator is noisy are a faulty ice maker assembly, defective electronic control board or a locked compressor.
The most common reasons your LG freezer is leaking water are a clogged drain tube, cracked water tubing or a bad evaporator.