Can you give the tech some information (such as gate code, doorbell broken or dog in the yard)?
The best way to give the technician special instructions about your repair call is to add those comments when you set up your repair appointment in the Service Scheduler.
To give the tech information such as the gate code or a dog being in the yard after you've already set up a repair appointment, call our customer service agents at 1-802-552-4364 to add special instructions for your repair service call. Have your service order number ready when you make that call so the agent can access your repair appointment and add the special instructions for the technician.
Once added, the technician will be able to see and follow the additional instructions for the repair appointment.
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Additional Repair Scheduling FAQ
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Glossary Terms
A French-door refrigerator features two doors that open side-by-side on the top section for the refrigerator compartment, with a bottom freezer drawer, combining style, efficiency, and easy access to both refrigerated and frozen goods.
A furnace is a major appliance that heats air distributed throughout a home or building via a ductwork system.
A furnace blower motor is a crucial component of a home heating system that drives the fan responsible for circulating air throughout the HVAC system and into the living spaces of the home.
A furnace condensate pump is a device installed in HVAC systems, particularly high-efficiency furnaces, to collect and automatically remove the water (condensate) produced during the heating process.
Recent Appliance Symptoms
The most common reasons your Whirlpool washer won't stop filling are a clogged water valve, a bad water-level pressure switch, or a malfunctioning electronic control board.
The most common reasons your Whirlpool washer won't spin or drain are a seized gearcase, a broken motor, or a failed door switch.
The most common reasons your Whirlpool washer won't turn off are a malfunctioning electronic control board, broken motor or a jammed door lock assembly.
The most common reasons your Whirlpool washer won't start cycle are a malfunctioning electronic control board, jammed door lock assembly or a faulty user interface.
The most common reasons your Whirlpool washer vibrates are a damaged suspension rod, malfunctioning electronic control board or a dead fan.
The most common reasons your Whirlpool washer is experiencing the rinse cycle not working are a broken lid switch, a bad water-level pressure switch, or a malfunctioning electronic control board.