Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
14.9K
Average Rating
4.7/5
Curtis was great. Everything else sucks.
Curtis was polite and professional. The entire process otherwise was ridiculous. Originally my husband made the appt. and put in the notes to contact ME (as he works on base and cannot take his phone into his building). This note was not passed on. Neither was our gate code. I called and they said they were passing the info along. They never did. So I took a day off work and sat around all day for nothing. Not Curtis' fault, though he could have scrolled to my name and hit call to get into the gate. Guess he didn't notice that. It happens. So I called again and said I need to reschedule. They took my information and said I would get a call back within the hour to reschedule. The call never came. So I went online and made a new appt. And now it appears they automatically also rescheduled the original appointment. Good grief. Get rid of the AI and out of country outsourcing. Customer service is AWFUL. Will never use again. Curtis was A+ by the way.
Angela M,
Gig Harbor, WARefrigerator repair
Casey did a great job and checked out our appliance to ensure all was working properly. He explained some important things to us. Thank you Casey!
Larry P,
Colorado Spgs, COLeaking Samsung Washer
my washer is a Samsung. It was leaking with no apparent cause I called Sears and the technician came out and was there as expected. He tested the washer twice and still could not find why it was leaking, but he gave me an explanation. He was very conscientious, polite kind.
Yvonne W,
Lockport, ILGreat service received
Derrick was very professional. After he fixed the problem, he provided detailed information about the issue with my dryer. I would recommend him again. Thanks.
Pauline Knight,
Suffolk, VADiagnostic
He was prompt and super polite. Quickly diagnosed the issue and even though I declined the repair service, offered some suggestions as to contacting the manufacturer as well as tips if we were to attempt the repair ourselves (install new ice maker)
Ronna F,
Joliet, ILGreat Service
Very personable technician. Would definitely use sears again. Quick service response.
William R,
Colonial Heights, VADryer repair
He was very courteous, knowledgeable and helpful. I would definitely recommend.
Judy S,
Grass Valley, CAVery professional, personable, and knowledgeable!
Aidar was kind and answered all of our questions. He was efficient and clearly very competent in his profession.
Sedro woolley family,
Sedro-woolley, WAAwesome
He had the part to fix my dryer on the spot and was very efficient and polite. Thank you so much I didn't have to go without my dryer but one day
Cheryl R,
Franklinton, NCMy Samsung fridge
I am very pleased to know that Erick performed a thorough check on my refrigerator and found no issues.
Carola A,
Rockledge, FL