Samsung repair reviews

Technicians are excellent and provide great customer service!

After my appointment was changed 4 times, after waiting for 4 months; NOTHING was done on my washer. The technician made notes for a repair but did not open it or even run diagnostics on it. I have now waited several weeks and there has been no further communication regarding a repair date/time. The technician left a mess in my kitchen after cleaning behind the fridge and was so rough when moving my fridge that items spilled and broke inside! I was VERY disappointed with the service visit. I had to sweep out and wash the floor behind my dryer as the technician would not do that once he moved it to clean the dryer.

Always worrisome when a large appliance has issues. Mark assured me that it was not major, easily addressed. He took time to make sure all was well before he left. Knowledgeable and courteous.

very knowlegable and cautious,

Took care of immediate problem and identified control board issue.

I was charged $300 to clean out suds and some other filter and the tech didnt fix the door or even notice it was slightly damaged but repairable and also the ag he drained the washer in he went to my backyard and stuck it there on the side behind some stuff.. Unprofessional he could've just asked me to discard it

He gave us some ideas on how to take care of our dryer

on time new problem and repaired

A technician was at the house within three hours of me calling and requesting service. That was amazing. He ordered the part while he was there and made another appointment to install it. Labor cost was pretty expensive. The return appointment was between “eight and five” which tied me down the entire day. Would be helpful if they would say morning, 8 to 12 or afternoon, 12 to 5.

Our refrigerator still isn't fixed. I've called repeatedly and after waiting on hold each time for 30-60 minutes, I still can't get any help. I'm given the run around and double talked. I've asked for a supervisor, I've asked for a manager - then I "accidentally" get hung up on. I went with Sears because we've had excellent service in the past and they have a great reputation. Not this time. We haven't had a working freezer in 6 months. They said they're still lookin for the $400 part. When I asked to just cancel and I would buy a whole new one, they said I couldn't because the part was "already ordered". Even though it was ordered 6 months ago and they can't tell me when - if ever - they'll find it. Their communication, customer service, reliability and professionalism is seriously lacking. t