Samsung repair reviews

This was the 4th time they had to come back to fix my refrigerator

I really liked the service person. I (of course) spaced on the timing. My husband awkwardly went outside to greet him. He was so nice about it. He was great and honest about what needs to be done.

Service still has not been completed after almost a month. Service man came out and needed to order a part and said he would be back. Return appointment was set and service man never showed up or called. We called service to see what the problem was and they said they no longer had anyone in our area to perform service plus they had no idea on if the part had arrived. They said they would call back within 48 and provide an update on the status. It has now been 4 days and no call. Not pleased.

Mike diagnosed what was wrong. Even though I needed a new washer, he was very friendly, courteous and professional and very well educated on what the problem was! Thank you Mike.

Technician confirmed main issue, and advised on costs (parts and labor) and then advised of a bigger issue, parts no longer available. Saved me wasting money on initial rrepair

More time trying to upswell you than addressing issues.

Never got the part and seats customer service never help

very satisfied

The repair man never showed up and didn't had courtesy to call or inform us. Although I kept getting reminders about service by email and text there was absolutely no communication from the service person. Extremely disappointed and ended up purchasing a new washer rather than repairing Samsung.

Had them this week and now everything is running well with my fridge.