Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
A very good experience
Michael is truly an asset to your company. He is respectful, kind and very knowledgeable. He went above and beyond to help me. I will definitely call Sears repair if I'm in need of any in the future. I also plan to tell my friends and family. Thank you, Michael.
Cheryl B,
Fallbrook, CAReplace ice maker
Your automated system sucks. I tried to call someone to let them know the part ordered did not arrive. Eddie had to come back to my house to reorder the part. Finally on the third trip, the part was installed. Eddie was great but your AI system came me the worst customer experience. I will never use Sears again!!
Robertoandk R,
Castroville, TXsamsong ref/fre
Anthony was not able to repair ice cube makers because parts are not available.
Barron S,
Columbus, MSGreat Experience
The service call with Jamal was great he was very helpful , understanding , professional.
Danyelle H,
Shreveport, LAGreat Service
Robert was Professional, knowledgeable, and thorough. Greatly appreciate his work
Christopher P,
La Vernia, TXKnew just what to do
He listened and figured out what could be and fixed quite fast He did take the time to make sure there were no other issues. Very happy to have my washer fixed.
Kathleen P,
Evansdale, IAOutstanding customer service
Jeffery was completely professional and courteous. Respected the cleanliness of our home, explained everything that would happen today, and explained the results of interaction with the approval process.
Eric P,
Champaign, ILOne of the best we ever had
He was great and really cared about getting our situation resolved quickly.
Mark B,
Douglassville, PAHomeowner.
Very nice, professional and friendly. He did mot find any problems.
Alana S,
Hanover, PAGreat Service
Tom explained everything throughout the process and arrived with the part to fix our oven.
Carrie H,
Enosburg Falls, VT