Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer Service
Service was okay. First tech did not order the right part. This added time for the repair to be completed.
Charles K, Seminole, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on March 22, 2024
followup
we have a case number 7773114 for a dryer replacement. Blum emailed us yesterday there are no more parts avaiable. We have been trying to resolve this issue since our first apt on 12/9/23. it is now 3/23/24. we have been told we will speak with off line team. Blum maintenance sent me an email, there are no parts. when do you plan on replacing my dryer,this seems like a scam, I used to love and trust sears
Edward K, Wading River, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on March 21, 2024
Need to reset washer.
Tried to get our technician back. My wife was unable to use the washer to work properly. It kept filling up with water and it began to leak water from the bottom of the wash. We need it to work properly. Mr Juan should have tested the washer to be sure it was in good working condition.
Pete Flores, San Antonio, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on March 20, 2024
Condescending and not sure if there was a problem or not.
My washer leaked when we ran it over the weekend, so I closed the water and scheduled a service call. The technician came over and told us that he did not understand how it could leak when the water is turned off. We explained that our leak detector noticed the water and we had to clean a puddle of water in our laundry room and turn off the water. He looked at our leak detector and said he did not believe that it is a leak detector. He ran the machine and it did not leak. He said nothing was wrong and left. I don't blame him for not finding an issue, but he was condescending and in a rush to leave. Overall, I am not sure if the issue was solved, and was left confused. This might be my worst experience dealing with a technician.
Victor L, Dallas, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 19, 2024
The problem was not fixed
Patrick was very helpful and courteous. He thought he had fixed the issue and instructed us that we should have ice in 24 to 48 hours. We still don't have ice.
Shelley R, Ocean Shores, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 18, 2024
Low review due to ice maker still not working
I gave Mr. Bowman a low rating because after 3 days the ice maker is still not working and need to make another service call. Mr. Bowman found ice stuck in the uce maker, removed it and informed my husband to wait 3 days for it start making ice. Its been 3 days going on the 4th day and still no ice.
Dina P, Waimanalo, HI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 16, 2024
Tech missed problem
The door contacts on the microwave are malfunctioning again. The internal switches don't line up with the door connectors, so the microwave fails to start. The internal section was replaced, but the door appears to be the problem. In order to make the microwave to work at all, you have to pull down on the door as you are shutting it in order for the unit to activate.
Stephen F, Ocala, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 15, 2024
Dissapointing
Pretty bad experience all around. The technician Darrel was not friendly or communicative AT ALL. Didn't order the part originally so when he came by 2 weeks after diagnostic appointment the part had not arrived. I didn't even know the part was being delivered to my house because, again, no communication. We had to reschedule the appointment and I had to take off work AGAIN. When the part arrived he came back over and did manage to fix my refrigerator so I guess I'll give 2 stars. This was the first and most definitely the last time I'll use Sears.
Joshua R, Bossier City, LA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 13, 2024
New Samsung gas dryer does not complete the cycles
He was helpful, but did not resolve the problem. The gas dryer is not fixed, because the cycles don't work, the machine turns off after 2 minutes every time .
Sylvia R, West Palm Bch, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on March 12, 2024
Washing machine repair
He didn't want to take 15 minutes to make sure that the washing machine would work properly he kept telling me how it was supposed to go well now when it gets to 154 it says H2O supply problem so it's still not fixed I am very disappointed, I know it was not an easy thing for him to put the parts in that needed as he had to Google how to get to where he needed to be however I would like my washing machine to work too and it appears that I still have to sit here and babysit it. Really not happy about that
Jackie S, Dimondale, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 08, 2024
