Frequently Asked Questions
Sears Home Services
- For appliance repair:
Call us at 1-800-665-2127. We’ll do our best to reschedule a time convenient for you or have your local service unit contact you for rescheduling.
- For home improvements, or heating and cooling repair:
Call us at 1-800-504-1897 or contact us via email at email@example.com.
- For appliance repair:
To reschedule a missed or canceled appointment, you can:
Go to www.searshomeservices.com and select Order Lookup in the upper right corner of the page. Type in your service order number and phone number, or phone number and email address, and then select the Reschedule option to pick your desired date.
Or call us at 1-800-665-2127 and we’ll help you reschedule your appointment.
No. Once your parts have arrived, we’ll let a technician know your parts have arrived and the service can be completed. You won’t be charged for the second service visit.
To search for parts, purchase parts or view repair diagrams for your appliance, visit www.searspartsdirect.com or call Sears PartsDirect at 1-800-469-4663 to speak with a PartsDirect Specialist. You’ll need your model number and serial number. You can find the model number on the appliance’s model plate; for model numbers on other kinds of products, check the owner’s manual.
If you made a payment in the past 72 hours it may not have been applied to your account by the time the next invoice was prepared. Please call or write the dispute address listed on the statement if you have questions about your charges.
Note: If you have already made a payment, please disregard this bill and thank you for your payment.
Please note, Diagnostic and Labor fees are non-refundable
Your final bill should match the estimate you approved. If you find an error, please email the details to firstname.lastname@example.org or submit written details to the following address. Any error will be resolved with a credit within 30 days.
Please note, your email or written request must be received within 45 days of the date of service.
- Name, Address, and Phone Number used for service
- Product serviced
- Date of service
- Details regarding the difference between the approved estimate and the amount billed
Sears Home Services
ATTN: OPS Team A2-137A-A
3333 Beverly Rd
Hoffman Estates, IL 60179
Service was provided based on known warranty coverage. Please refer to your Owner’s Manual or Coverage Benefit Booklet for questions regarding warranty coverage and contact information for manufacturer.
If within 90 days from the date of repair, your merchandise fails to operate for reasons related to the original repair service, we will replace any parts that failed due to defects in material or workmanship and perform any labor related to the original repair service free of charge.
You’ll get the same appointment availability, regardless of whether you book online or call. Booking online is easy, and usually takes less time than calling.
For Repair Services, our agents are available Monday – Friday from 6:00 AM – 10:30 PM CST; and on Saturday and Sunday from 7:00 AM – 9:00 PM CST.
For Home Improvement, our agents are available every day 8am-12 midnight CST.
To schedule an annual Preventative Maintenance checkup on your appliance, call us at 1-800-665-2127 and we can schedule it for you.
Sears Protection Agreements seek to provide you with the best coverage in the industry. If it breaks, we'll fix it. You're covered for manufacturer's defects, normal wear and tear and cosmetic defects and you'll receive unlimited service and no deductibles or fees. Learn more about Sears Protection Agreements.
- For appliance and heating and cooling repairs:
You’ll receive several confirmations for your repair appointment. First, we’ll send a confirmation number via email (and text, if you’ve opted into text alerts) as soon as you book your service online. One day prior to your scheduled repair, you’ll receive a reminder by email and either text or phone call. Then on the day of your service, you can visit the Order Detail Page to view an updated two-hour window. Finally, your technician will contact you when on the way to your home.
- For home improvements:
Once you provide your contact information, you’ll receive a call from our team to talk with you about your home improvement project and schedule your free in-home consultation.
It depends on the type of service. If the appliances are in the same product category (e.g. washer and dryer), you’ll be charged full price for the first appliance, then a discount of up to 50% will apply toward the rest of the appliances. If the appliances are not in the same product category (e.g. washer and range), you’ll be charged full price for each.
For home improvement products and projects, we offer in-home consultations, which are always free.
If within 90 days from the date of your Sears in-home repair, your appliance fails to operate for reasons related to the original repair service when used normally in accordance with manufacturer guidelines, we will replace any parts that failed due to defects in the material or workmanship and perform any labor related to the original repair free of charge. Excludes damage caused due to service provided by any party other than Sears.
Yes. We service nearly most major brand appliances, no matter where you bought it.
At this time, you can’t pay for service calls or home improvement projects with SYW points; however, you can earn points on service and home improvement. These points can help you achieve Gold or Platinum member status, allowing for special benefits and privileges.
Not a Shop Your Way member or want to learn more? Join for free today.
Credit card (Sears Card, Sears MasterCard, Visa, MasterCard, Discover Card), Sears gift card and personal checks (with proof of valid driver’s license available for technician to view on day of service).