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  2. Frequently Asked Questions

Frequently Asked Questions

  • For appliance or heating and cooling repair:
  1. Go to www.searshomeservices.com and select Schedule Now

  2. Or call us at 1-800-665-2127 and one of our home advisors will assist you. Our agents are available Monday - Friday from 6:00 AM - 10:30 PM CST; and on Saturday and Sunday from 7:00 AM - 9:00 PM CST.

  • For home improvement consultation:
    Call us at 1-800-495-2705 and we’ll schedule your free in-home consultation. Our advisors are available every day 8:00 AM - 12:00 AM CST.

No. Once your parts have arrived, we’ll let a technician know your parts have arrived and the service can be completed. You won’t be charged for the second service visit.

To search for parts, purchase parts or view repair diagrams for your appliance, visit www.searspartsdirect.com or call Sears PartsDirect at 1-800-469-4663 to speak with a PartsDirect Specialist. You’ll need your model number and serial number. You can find the model number on the appliance’s model plate; for model numbers on other kinds of products, check the owner’s manual.

Options for paying your bill:

If you made a payment in the past 72 hours it may not have been applied to your account by the time the next invoice was prepared. Please call or write the dispute address listed on the statement if you have questions about your charges.

Note: If you have already made a payment, please disregard this bill and thank you for your payment.

Exclusion(s):
Please note, Diagnostic and Labor fees are non-refundable

Your final bill should match the estimate you approved. If you find an error, please email the details to [email protected] or submit written details to the following address. Any error will be resolved with a credit within 30 days.

Please note, your email or written request must be received within 45 days of the date of service.

Please include:

  • Name, Address, and Phone Number used for service
  • Product serviced
  • Date of service
  • Details regarding the difference between the approved estimate and the amount billed

Sears Home Services
Transform MIDCO LLC
PO Box 779245
Chicago IL 60677-9245

Service was provided based on known warranty coverage. Please refer to your Owner’s Manual or Coverage Benefit Booklet for questions regarding warranty coverage and contact information for manufacturer.

You’ll get the same appointment availability, regardless of whether you book online or call. Booking online is easy, and usually takes less time than calling.

To schedule an annual Preventative Maintenance checkup on your appliance, call us at 1-800-665-2127 and we can schedule it for you.

Call us at 1-800-665-2127 and we’ll assist you with getting the service you need.

Sears Protection Agreements seek to provide you with the best coverage in the industry. If it breaks, we'll fix it. You're covered for manufacturer's defects, normal wear and tear and cosmetic defects and you'll receive unlimited service and no deductibles or fees. Learn more about Sears Protection Agreements.

  • For appliance and heating and cooling repairs:

You’ll receive several confirmations for your repair appointment. First, we’ll send a confirmation number via email (and text, if you’ve opted into text alerts) as soon as you book your service online. One day prior to your scheduled repair, you’ll receive a reminder by email and either text or phone call. Then on the day of your service, you can visit the Order Detail Page to view an updated two-hour window. Finally, your technician will contact you when on the way to your home.

  • For home improvements:

Once you provide your contact information, you’ll receive a call from our team to talk with you about your home improvement project and schedule your free in-home consultation.

You can schedule multiple appointments online; you simply need to schedule each appointment separately. Or you can call us at 1-800-665-2127 and we’ll schedule multiple appointments for you.

It depends on the type of service. If the appliances are in the same product category (e.g. washer and dryer), you’ll be charged full price for the first appliance, then a discount of up to 50% for the diagnostic fee will apply toward the rest of the appliances. If the appliances are not in the same product category (e.g. washer and range), you’ll be charged full price for each.

For home improvement products and projects, we offer in-home consultations, which are always free.

Yes. We service nearly most major brand appliances, no matter where you bought it.

Yes, we can. Just call us at 1-800-665-2127 so we can set up an appointment.

Yes, it's easy to save money by redeeming your Shop Your Way Points for your repair service. Simply ask your technician to redeem the points when the service is complete.

Not a Shop Your Way member or want to learn more? Join for free today.

We offer multiple payment options to accommodate our customers. You can conveniently pay for our services using credit cards such as Sears Card, Sears MasterCard, Visa, MasterCard, and Discover Card. We also accept personal checks as a form of payment. If you prefer to pay by personal check, please ensure that you have a valid driver's license and be prepared to present it to our technician on the day of service. Please note that Sears gift cards cannot be used as a form of payment for service calls.