Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not experience with Lawrence
I had a Sears technician come out to service my craftsman lawnmower to put mulching blades & a belt replacement well he put regular blades & a used belt & charged me for what he didn't put on once I found out about it I was very disappointed in his service for him to ever think I wouldn't have known the difference.
Kevin C, Hampton, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on April 03, 2024
Washer and dryer
I was very satisfied with the service for the washer and dryer. The young man very very polite, and PUNCTUAL. I would like this young man service my appliances any time.
Virginia A, El Paso, TX
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on April 02, 2024
I would give no stars, but that's not possible
I don't know what "It C"is, but it's connected to Sears Home which is the absolute worst. So zero stars for IT C and Sears Home.
Kayla C, Parker, CO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on April 02, 2024
Ice maker not fixed
He came and checked it and saw a few pieces of ice and said its working. Took my check and its really not working. I would not recommend him
Linda D, Port Stlucie, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on April 01, 2024
Worst experience I've ever had dealing with any company
The first tech told me in early January when he came to look at the oven that it needed new fans, but they probably wouldn't be available anywhere, so a replacement was likely needed. For the next three months, I called the CS number repeatedly and was told the fans couldn't be found, so a replacement would be coming, but it had to be authorized first by either "the team" or "the decider." I explained multiple times during this time that the oven was now turning itself off and making a loud buzzing noise, so even if the replacement parts were ever found, I didn't think they would fix the oven. I was told every time I called that I would be contacted or emailed within 3-5 business days; I was never contacted once. Finally, parts just started arriving unannounced at my house and a new service appointment was automatically made. A new tech came two days ago and installed the new parts. The oven turned on and the new fans were working. Today, the oven was used for the first time with the new fans and it started turning itself off and displaying a PF message. I just called CS and I was told the system to make an appointment is down for upgrades, so I'll need to call back next week to see if I can schedule someone to come back to look at the oven. This level of horrible service is frankly shocking in 2024. I've heard of nightmares from decades ago of dealing with cable or utility companies, but to experience it firsthand leaves me angry and tremendously disappointed. I pay for a warranty service on my home appliances and yet I haven't had a working oven for months. You should be ashamed of yourselves.
Ted P, Crown Point, IN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on April 01, 2024
service
here's the thing. while David was excellent, it took OVER a month to complete the refrigerator repair. That's not really acceptable. If any of you yourselves had to endure that, you would understand exactly what I'm saying. Being much more timely would greatly help you. Thank you.
Michael D, Denham Spgs, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on April 01, 2024
Review of technician for dishwasher
Technician walked into my kitchen. Looked at dishwasher, mumbled something about not fixing dishwasher. He then scribbled on paperwork (which was supposedly supposed to be my signature). He then left to go outside. I thought he'd come in to talk to me about what was going on. Instead he got in his truck and left. I thought he was rude, and forged my signature. If I could I'd rate him a negative 20.
Yvonne Siddique ( Laulak is my spouse), Moline, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on April 01, 2024
Absolutely terrible
I first started having problems with my dryer two and a half months ago, it still doesn't work. Finally got approval to replace it three weeks ago and have not heard anything. I have called probably a dozen calls and get told the same thing that they need to have 48 more hours.
Meredith B, Byron Center, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 30, 2024
No one ever showed up
I don't know 2 scheduled visits and no one has up. We'll 1st visit schedule 12 to 5 called at 9:15 am when I was at work told him I would be back for the 12 and after scheduled time. He said he would come back later no show Rescheduled for 3/30 time given was between 8 to 12 shifted my work schedule to be there and at 12:15 no call or no show.
Brenda H, Montross, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on March 30, 2024
Still not drying clothes
He fixed the part that turns but it's still not drying the clothes 😖
Jennifer J, Romeoville, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 30, 2024
