Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Absolutely did nothing as part of diagnosis
Came, looked, tuned on the hvac, turned off the hvac, listened to the what issue we were talking about. Told he can't fix it and left. The other technician from another company, opened the hvac box, saw a burnt wire which was potentially the reason for the issue. So basically i paid Sears the diagnostic fee just for eye balling the issue and doing nothing.
Tejas C,
Milpitas, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you
Sears Home Services on 1782769884222
I will not use this company again
I caught the technician stealing papertowl from my kitchen. I did not have any issue with him using it for my repair, but he actually stole papertowl when I stepped away from kitchen and proceeded to place towels in his bookbag. If I can't trust technicians to not steal from me, I can't trust them to complete my repairs correctly. If he wanted a few extra sheets for himself, all he had to do is ask.
Ashley C,
Murrells Inlet, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1782770921591
Mark is lazy
The guy is lazy and demands money from me even though my insurance is paying for the service
Tamesh S,
Schoharie, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you
Sears Home Services on 1782769840612
Tech left didn't check if repair worked - ZERO STARS
The tech installed new parts and never checked if my fridge was fixed Sat in front of my house for 30 minutes afterwards IT WASN'T FIXED He Closed out ticket Now I have to open new ticket to get a tech back out to address the issue. TOTALLY UNACCEPTABLE Going on 8 days without my fridge. The next appointment will be my 5th and my 3rd tech visit. As AI has changed my appointment a few times And what's really frustrating is you can't speak to a human that can apply some common sense to the issue to get the repair done. AI may save you money but it doesn't provide a good service. It creates a very frustrating experience that has me really reconsidering the continued use of sears home hub. It's a very poor substitute for human intelligence.
Dale G,
Highland, INCustomer service response - Dale , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782769660752
Not reliable
The appointment was canceled at the last minute. There is no in person assistance. I was very disappointed with their service.
Hiromi I,
Yorba Linda, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782515121755
Horrible experience
I will never use Sears again! If I could give a zero to your customer service I would have. Horrible from start to finish!
Sears W,
Jamaica, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782515077509
Rescheduled 4 times - 2 last minute
I've been waiting for my fridge's ice maker to be replaced for over 2 weeks. In that 2 week period Ben (or the AI powers that be) rescheduled 4 times, and two of those were AI generated texts inside of the "arrival window" he was supposed to be at my house. There's no actual human to talk to with this company, so everyone is at the mercy of the computer. When he FINALLY arrived at my house, 2 weeks later, it took him all of 12 minutes to complete the replacement. Sears Home Service is a joke. Nobody should ever have to deal with them or their employees- if there are any other humans left in that company.
Ryan S,
Forest Lake, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782514976667
Air conditioning issue
Had one room that wasn't cooling adequately. Your technician came to the house, I explained the issue. He said he was not the right person to do that type of work and left. Your service considered the claim closed. Problem still remains.
James T,
Waco, TXCustomer service response - We are sorry to hear that you did not have a positive experience. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account
Sears Home Services on 1782509953650
Non serviced washer
The technician didnt do anything to solve my previous issue with the 1LC1 and LC1 on my Samsung Flex Washer. I resolved my own issue by cleaning off the sensor the precious night and allowing it to dry. When "I" plugged on washer this morning, the codes were no longer actice or triggered. It was due to the the technician that came out. He didn't run any type of diagnostics once I explained the steps I took. At the very least, I should not have been charged full price for a service that wasn't performed. This is not how you get a repeat customer. I was referred by my Mother in law.
Stephanie M,
Missouri City, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782514956997
Zero Stars
Two weeks to show up, zero work, visual inspection, false diagnosis, and received a bill with zero explanation.
Sean M,
Olive Branch, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782509653419