Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Misdiagnosed
The freezer is still not working, and we need to revisy
Chris D,
Carmel, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782855828407
?
Absolutely terrible. The AI feature causes you to come out multiple times because you can not schedule correctly. My oven was never fixed even though I paid for multiple parts. Will not be using Sears ever again!
Darlene L,
Gustine, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782771224000
Worst technician
He was the worst technician I have ever dealt in my life. As soon as he arrived at the property, he started complaining about his job, which we had nothing to do with. Then before diagnosing the issue, as soon as looked at the unit, he said the unit is very old and cannot be fixed, without looking at anything.
Nabin T,
Ashburn, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782771106045
Overpriced and poor service
If really care, you will call me. Shame on this company. After years of me using this company, you have lost my loyaty and will post my review on google. Good riddens.
Dave R,
West Chester, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782855782653
Germaine
Germaine did not show up and said that we denied payment. And then closed out the account with Sears so now we can't even get our icemaker fixed, even though we gave the deductible on his first visit.
Linda J,
Ventnor City, NJCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1782771079160
Promised time 3:00 PM. Shows up at 6:00 without a call.
Ha, ha, ha ! You've got to be kidding me ! He comes at 6:00 PM. No call to tell me he will be late. Ridiculous ! Sears is ridiculous ! No way to talk to a human ! Don't use Sears ! You will regret it !
James P,
Cary, NCCustomer service response - James , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782856962119
Not Fixed!
Did not fix problem. Told us to use less detergent when its automatic. Cant get a human to answer Sears customer service
John W,
Fort Mohave, AZCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1782770335070
He never made any effort to fix it.
He never made any effort to fix it. He saw the block of ice when he took it apart and said oh that's what they do so that service tech should not get paid by the company because he didn't do anything other than look at it and go. Oh it's a Samsung fridge. They all do this.
Kimberly C,
Boone, NCCustomer service response - Kimberly , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782770240600
Tech not even showed up
I got the email, the automated call, I confirmed the appointment. Tech never showed up. Then I get a text to rate his work????
Cesar R,
Albuquerque, NMCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782771038574
Oven Repair
Failed to appear for two scheduled repairs. Failed to repair oven.
Edgar B,
Lafayette, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782770016691