Repair reviews

very good service

very good service

I didn't really feel like I was working with "experts" with regard to my appliance

Works great

The gentleman was very professional and courteous and did a great job on our fridge.

The tech left without hooking up water line. I am disabled so I had to get my son-in-law to drive over and move out frig and connect line.

As you call they pretend that the only way to receive service is by buying the extended warranty, so you have to insist. No. There is a manufacturer’s warranty. Had to call several times. The first appointment was missed by the driver because I would not reply to his phone calls, but I had updated the phone number the day before. Was not always able to get a service person to reply to me. The automated system is not user friendly. The charge of 580 for one hour of work is excessive and the assessment fee was not applied to the finished job as promised. Every time I called—and I had to call many, many times to finally get the job done—your phone representatives would bombard me with promotions to make spend even more money. I bought all my appliances with Sears. Will never again use your services. It was a business the provided household items for the middle class. It has turned into a scam. To be clear, the device man was capable and courteous and did all he could to help me: Went to find d the piece and returned to finish the job on the same day, found me a coupon… he was lovely. I am complaining about what your company promises and what it delivers.

Took them a month four visits over a thousand dollars and washer dryer still isn’t working

Our technician did an excellent job completing the service on our washer

Had annual service for my dryer