Repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

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115281–115290 of 115954 Reviews
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    May 20, 2015
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  2. A horrible experience

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    Repair was a complete failure. Four calls to customer service have yielded no result except lies, unreturned phone calls and disconnected conversations. Why can't I talk to the local service technician who did the work instead of a call center that has n idea what is going on? I have now ordered the parts to repair it myself.
    FORT WAYNE, IN
    May 20, 2015
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    Colin, this is not the way we want our repairs to go. We can see you weren't able to get the type of service you deserve and we regret you felt like your last resort was to repair this unit yourself. Please reply to the Sears Service email if you need further assistance.
    Member Services on June 05, 2015
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    May 20, 2015
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    Thank you for letting us know. Please go ahead and schedule a new service order, and we should be able to help you! Thanks!
    Member Services on June 02, 2015
  4. Great service

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    They show up and always complete the jib effectively and efficiently. Way to go Sears! Great products, great service.
    CALUMET PARK, IL
    May 20, 2015
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  5. FANTASTIC SERVICE TECH !!!!!!!

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    MY EXPERIENCE WITH MAKING THIS APPT WAS TERRIBLE AND THINGS DID NOT GET BETTER... UNTIL THE THIRD TECH FINAL MADE THE SCHEDULED AND WAS JUST GREAT AT HIS JOB !!!
    ORANGE PARK, FL
    May 20, 2015
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    May 20, 2015
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    This is great to hear! We're happy you were able to get the service you deserve! Thank you for sharing.
    Member Services on June 04, 2015
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    May 20, 2015
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    May 20, 2015
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  9. Great service

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    The tech came out and fixed my machine. Quick, fast and easy.
    ANTELOPE, CA
    May 20, 2015
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    May 20, 2015
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