Refrigerator Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Product for Samsung Fridge
The back button for water & ice stays stuck And we either get all wet or ice is all over the floor. Sears can never get it right!!!
Olivia G, Hacienda Hts, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on February 16, 2024
Refrigerator door still stays open if you push on it
The refrigerator door still stays open doesn't want to close on its own. Please come back out and realign it again.
Perry C, Fullerton, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on February 09, 2024
Not fixed
Tech came out, told him what was wrong with my refrigerator. He said he put a new capacitor in and there was a terminal connector. That was not good said it was shorting itself out. Well, the refrigerator still does the same thing just makes a different noise now.
Robert B, Ashville, AL
Customer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 09, 2024
Ice Maker Replacement
Ice maker still doesn't work. Not making ice. It has been over 24 hours. However Zac was very professional
Tom D, Wichita, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 09, 2024
Joe. Homeowner.
Great service by Raymond !.. He has repaired several of my appliances. Very satisfied!!
Joe T, Houston, TX
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 08, 2024
Find another company
"Technicians" of today play guessing games. Quiet guy barely speak English. He did not even check the components just assumed that some parts needed to be replaced. Bad company!!!!!
Jay C, Gainesville, GA
Customer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on February 08, 2024
Refrigerator Technician
He didn't perform alternate trouble shootings to the equipment, only conduct an apparent visual screening; didn't verify gas on the compressor neither check the equipment with sufficient amout of time to convince customer. Only he was enfasizing on the price for new parts/equipment/compressor and not informing the customer appropiately on minimun repairs that could be the main issues of the refrigerator. He seems to work only to make money not to help the customer.
Manuel T, Arecibo, PR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 07, 2024
Refrigerator repair
Brent was polite, put on booties when asked, worked hard at replacing the ice maker, and finished in an hour. He said that there would be new ice made in about 30 minutes. It's been two hours and no ice has been made and I have no way to contact him or A & E. He did good work, but we have no ice!!!! I tried Sears home services and got the run-around of automated operators trying to have me get a free medical device, I couldn't get out of the loop to get help. Augh!!!!
Patricia P, Kingwood, WV
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 06, 2024
Sears Protection Agreement Issues
Sears is not complying with the letter of the Master Protection Agreement in that is says after 3 failures and with a 4th repair Sears will replace the unit yet they are trying to interpret the number of techs that work on the unit as the deciding factor for replacement, specifically if the same tech returns to the home and installs two different parts on two different appointments, that is one service or unit failure. The contract isn't written that way and it is impossible to deal with someone that works remotely as well as hangs up on you when they don't agree with you. Not a good way to run a business or treat a 3 decade long customer. The unit by the way is a refrigerator, an essential home appliance. It appears they will do anything to get around replacing a unit, like it reflects badly on their reputation. They will spend twice what it would of cost to get a new one rather than have a replacement show on the record. What happened to financially unfeasible to repair?
Douglas C, Tahuya, WA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 06, 2024
Job Half Done Well.
Fixed water filter,made sure water was flowing, checked ice maker,had to call assist.Highe now no ice at all. Need fix-up told him what to do. please come back and fix what he did to ice maker.
Charles W, Candia, NH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on February 02, 2024
