Refrigerator repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 34110 Reviews
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Repair was simple and quick
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Despite the mixup in Sears sending two parts and mixing up repair order, service person was efficient and courteous.
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The Technician did a fantastic job in getting the refrigerator working again. 5 stars would have been given if the service call could have been done earlier.
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Sears needs to send us a NEW refrigerator/freezer due to it breaking down over 6 times. NOT LG or Samsung! Technicians have been great!
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Above and beyond service !!!
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The guy who came out correctly diagnosed the problem & replaced the relay but first did not engage the contacts fully and, therefore, the fridge compressor did not start. As a result, he said that I needed a NEW COMPRESSOR, an incorrect result, and the cost would be $1,185! Of course, he was wrong! He took off the replaced part, reinstalled it and it worked fine! I wonder how often this misapplication results in a new fridge or compressor when it was not needed. He did not do it correctly the first time! I believe that this might be called fraud. Eventually this $10.42 part (from a well-known store) cost me a couple of hundred to put in. Whew - SEARS is very, very expensive!
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Technicianwas knowledgeable and repaired the appliance leaving the area clean,
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Had them here this weekHI RONALD ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The dates of the service were incorrect and the serviceman showed up late on the wrong day BUT did the service anyway!!Hi Sharon, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to the arrival of the technician. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Very happy with their serviceHello Sandor, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!