Refrigerator repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 36327 Reviews
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not happy trying to set up for appointment had trouble three times
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We paid $1200 for a new compressor; it still isn’t cooling 3 days later and when we called, the next appointment isn’t for 10 days even though nothing has been fixed yet. It’s been a very frustrating experience.
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Unsatisfied. Many problems and every time is a new problem with it
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Nice to know experienced repair men still exist.
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I haven’t been able to change my air filter—it’s stuck. But he did and cl a Ed behind fridge as well
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The repair technician was great! He answered all my questions (and my hovering to watch what he was doing) and he ran a complete computerized diagnostic to learn what what weas failing. He then (based on his experience) explained my options and answered my questions.
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The technician was outstanding. However, the labor cost for less than two hours work was excessive. I am currently awaiting their response to my protest of these charges.LAWRENCE M, we apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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First time repair man showed up, he was great. Second appointment he didn’t show up. Sear’s booking system on web site and over text is awful. But live chat support was helpful. But overall, not using Sears anymore.Sue, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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I used them last year and they were greatDear Terry, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Repair tech was great!!