Refrigerator Repair Reviews

Oscar did a great job explaining everything and troubleshooting until we got it working.

Very professional the gentlemen I had parts came in fast

Kevin was very knowledgeable, personable. He was aware of our concerns & needs.

Thanks for sending my repairman out I appreciate if you would send him to my home always

The technician that came on June 13 did not input the repair issue so there was no record of it. I got no receipt. I was having the same problem as he didn’t fix it so I made an appointment for today, July 20 from1-5 pm. I took off from my job. The technician never showed. I called several times and someone should’ve told the technician to call. I got an automared call he was on his wau at 6:04 pm. He never showed. This is horrible customer care. I’ll never use Sears Repair again. I lost a day of work and the technician never even called.

1. First visit: Sears technician’s diagnosis required 4 parts to repair my refrigerator which he ordered and arrived days later. 2. Second visit: Sears technician (different person) Installed the 4 parts and then informed me that the refrigerator required an additional repair part!! He ordered the part and it arrived days later. 3. Third visit: Sears technician (same person on second visit) installed the part; he then told me to let the refrigerator run 48 hrs before placing items in the refrigerator. After 48 hrs, we were preparing to place items in the refrigerator and found that the refrigerator was not cold, freezer not cold, and the ice dispenser is not working-no ice! Called Sears and got an appointment; now I’m waiting for the technician to come in a few days. I will keep the viewers posted on the results of the fourth visit.

The gentleman arrived within a short period of time of my time frame. He fixed my issues promptly . Only issue I had was that no one told him to bring a new filter with him as I had requested because of being handicap , I can not longer change it myself. I am made it a point to tell them on the phone when I made the appt. to make sure he is told about that. He couldn't apologize enough to me. Certainly not his fault, which I stressed to him.

Fixed quickly......no need for parts etc: Just a clogged fridge drain..... In an out in 30 minutes....... BUT ! $285.00 !!!! I think not.....guess I will be looking elsewhere in the future. Hence only 3 stars.....

It took to long to get the repairs done over 6 seeks

The service person was very friendly, He repaired what he thought the problem was but aparently there is another problem as our ice maker is still not functioning. A return visit has already been scheduled.