Refrigerator repair reviews

Would like to have appointment ‘pinned down’ to either morning (8:00-12:00) OR afternoon (12:00-5:00). Current scheduling restricted me to my home for the entire day. Had to reschedule all prior commitments to other days.

The serviceman did a very good job in explaining some things to me.

Appliance not repaired in a timely manner and I’ve still received a bill stating part not covered even with a warranty.

We called and told you the refrigerator fan was making noise and there was an error message for the refrigerator fan. You sent out a maintenance technician not a refrigeration technician. He knew less about the refrigerator than I did. We called about scheduling a refrigeration technician and now you told us nobody can come out until January. TOTALLY UNACCEPTABLE!!!! The food is either freezing or thawing to the point we have been throwing food away. We have family coming for Christmas dinner. How are we supposed to feed everyone with no way to keep the food safe? You need to do better, much, much better. And you will be reimbursing for lost food! If I treated my customers like this I wouldn't have any.

All was completed to my satisfaction! Refrigerator and freezer now working in concert.

In conversation I pointed to the refrigerator and the tech told me not to point that it was bad manners. Picked up his tools and was walking out the doors telling me that I was rude. He did not act like a tech as he didn't even look or address the problem.

They have been here 4 times and the refrigerator is still not fixed.