Refrigerator Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Short Cut Repair!
A tech was sent to evaluate our situation. He identified and ordered the part. When part came in a different tech, Noah, was sent to repair. He said replacing the part that was ordered would take too long and too much work. After he took all food out of refrigerator he left for about 30 min and went to purchase something else. He spliced the line ("jerry rigged" it). He did not install the part order and he took it with him. We HOPE this repair continues to work properly!! We are a concerned customer
David L, Corinth, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on April 01, 2024
Refrigerator repair
He left dirt and water all over the floor. then he asked if he could leave all the boxes and old parts which he should never do.
Charles C, Henderson, NV
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 30, 2024
LED lights out in Kenmore refrigerator
Samuel was great. Honest and knowledgeable. Showed me what was wrong and submitted an estimate.
James C, Olathe, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on March 26, 2024
Not very satisfied
While the technician came and replaced the ice maker, this did not solve the problem. Ice maker is still not generating ice or even filling up with water. I have had to schedule yet again next week to get it fixed. Time frame for technician was 8-5 and did not get here until 5:30.
Michelle M, Katy, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 23, 2024
Unfriendly and uncaring
Having had such a positive experience with our original repair technician, who was friendly and kind (we are both disabled) we were disappointed by the coldness and unfriendly person visiting today. Our previous technician had offered to help me clean behind the fridge / freezer on his next visit, this guy wanted to quote me for a coil clean (not what we'd asked for help with). He pulled out the drawer of the freezer and there was dirt and now mold due to melted ice and he called me into the kitchen and told me it was my chance to wash it clean. I told him it was going to be very difficult for me as I couldn't bend down easily. He turned his back and ignored me. I get it's not his job, but there is something called understanding and human kindness - this man demonstrated neither. I couldn't wait for him to leave.
Pat L, Scottsdale, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 22, 2024
The problem was not fixed
Patrick was very helpful and courteous. He thought he had fixed the issue and instructed us that we should have ice in 24 to 48 hours. We still don't have ice.
Shelley R, Ocean Shores, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 18, 2024
Low review due to ice maker still not working
I gave Mr. Bowman a low rating because after 3 days the ice maker is still not working and need to make another service call. Mr. Bowman found ice stuck in the uce maker, removed it and informed my husband to wait 3 days for it start making ice. Its been 3 days going on the 4th day and still no ice.
Dina P, Waimanalo, HI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 16, 2024
Dissapointing
Pretty bad experience all around. The technician Darrel was not friendly or communicative AT ALL. Didn't order the part originally so when he came by 2 weeks after diagnostic appointment the part had not arrived. I didn't even know the part was being delivered to my house because, again, no communication. We had to reschedule the appointment and I had to take off work AGAIN. When the part arrived he came back over and did manage to fix my refrigerator so I guess I'll give 2 stars. This was the first and most definitely the last time I'll use Sears.
Joshua R, Bossier City, LA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 13, 2024
He seemed bothered to be here
Could have been better he seemed bothers and and mention multiple times its a 119 Diagnostics fee
Michael P, Broadview, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 06, 2024
Product for Samsung Fridge
The back button for water & ice stays stuck And we either get all wet or ice is all over the floor. Sears can never get it right!!!
Olivia G, Hacienda Hts, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on February 16, 2024
