Refrigerator Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Robersy Sears Tech is Rude & Lies/ 0 STARS
Robersy has been out to our house for our GE fridge 7 times since Feb. Another tech no longer w Sears, had ordered parts. Robersy asked why a fan & touch screen were ordered. I said sometimes the touchscreen acted up and would either not respond to pushing the buttons or would respond when not touched. He said that he didn't do preventative issues and for me to take a video. He replaced the fan & it still didn't work. I called for another appt. I took a video of the touchscreen not working for him to see at that visit as told. He ordered more parts, including the touchscreen. He came back to install the new parts & made comments about how he can't keep fixing things & ordering parts. He didn't stay to see if it was cooling. Whatever happened w that repair, my refrigerator was even more broken, nothing worked or ran at all, my freezer thawed & I was recording temps in the 80's. I called Sears again &asked for another tech because he stated himself that he didn't know what else to do & couldn't keep ordering parts. Sears said I had to make another appt for repair and it would be the same tech because he is the only one to service my area. So he came out & ordered parts, a new motherboard which had been replaced the prev repair. He came out & installed that & stated to give it 24 hours before checking to see if it was getting/staying cold. I did & it still wasn't maintaining temps so I called Sears. They made appt for tech to confirm so we could qualify for the no lemon clause. He called me 8:30, morning of, asked for details & I gave. He came at 2 & refused to look at it, said because I opened it. I told him I opened it to remove the glass vinegar bottles in the way, as I always do. He said that it needed 24 hours to cool after opening, I argued that was not a functioning fridge if that's the case. He said he didn't know what else to do. I asked for supervisor involvement. He refused, left & lied on the report saying we refused service. Horrible experience!
Jessica, Fort Pierce, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on March 28, 2024
Waste of my time & incompetent!
First of all, the Tech could not find my house. He went to the wrong address on the wrong street. He called to tell me that he was ringing the door bell but no one was answering. I assured him that he was not at the right house, so I helped him to manuver to our address. When he arrived, I explained that my freezer had varying tempertures which he verified with his temp gauge. The temp in the top two freezer shelves were fine at about 4 to 6 degrees. But the problem was in the very bottom section of the freezer which has 3 compartments. The temp in one of these 3 compartments ranges from 14 to 20 degrees which does not fully freeze food. The Tech listened for the sound of the freezer fan & concluded that because he could hear the sound of the fan, there was nothing that he could do to repair the freezer. He did not bother to pull the freezer out from the wall to check the back to try & more throughly investigate the problem. He advised me to "call Kenmore", instead. (What??##??). He said that the freezer was freezing water in all sections, even though it does not fully freeze food in all sections. He seemed to imply that I should be satisfied with this malfunction in the freezer or just call Kemore. He seemed to imply that it is good enough the way that it is working & that I should be satisfied with that. I asked him to call his supervisor, because I did not think he understood the problem nor had he sought to properly diagnosed it. He relied that he did not have a supervisor. This guy didn't seem to care & was aloof about the entire service call. He is incompetent, interacts poorly with customers, & is a very poor representive of your company.
Locksley M, Allen, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 27, 2024
Never showed
He never showed to give an estimate on the product Sears just repaired and is broken AGAIN.
Megan C, Arlington, VA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on March 27, 2024
No good
Not good service provider . My issue was not resolved
Diljit S, Mckinney, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 27, 2024
Only because it won't let me rate ZERO STARS
What a complete waste of time! Took a whole day off and waited for hours, for Bowman, only to have him tell me that he wasn't going to do annything and to call someone else! He spent literally 12 mins at my residence, which included two elevator rides. Never introduced himself, never touched the appliance, "I can't do this, who'd did you call"? BOWMAN was extremely RUDE, INCONSIDERATE, COMPLETE WASTE OF TIME! Had to reschedule because the first guy, NESTOR didn't return any of my text messages or phone calls from last week. SAVE your time and money folks and stay away from Sears repair. Feel sorry for those who are forced to use them like us. All of this could have been easily sorted out over the phone in minutes and save me a taking a day off of work!!
Jaime, Aiea, HI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 26, 2024
Enrique did not come
Enrique did not come to fix my refrigerator. Sears was canceled the same day it was scheduled. I'm sorry to say, I should've keep the appointment.
Irene C, Groveland, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 25, 2024
Not Happy
The technician did not notify us before arrival. He sent us a picture that no one was home upon his arrival at 8:34AM. His message stated he would be back at 9:50Am. I arrived at the address at 9AM and waited 3 hours no one came back. My wife called Sears and they said the technician had made the repairs and closed out the order. I am not happy with this outcome, we have been dealing with this problem since January 2nd.
Mike C, Green Valley, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 25, 2024
Not professional
Not professional
Reynaldo R, Waterbury, CT
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 23, 2024
Warnerty
Sears has been working on my icemaker for 11 months an still no ice What happen to sears policy of repaire or replice My only oplacine is to buy a new unit and deducite the cost from the 12,000 d0llars I owe Sesrs for the new windows that were instald last month
Louis R, Houston, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 23, 2024
Roy
Roy refused to work on my garage fridge because he said the order didn't say garage fridge. I pay extra for that fridge on my coverage. Could you send Rudy from Appliance Services back? He said you canceled his work order on Friday. He was working with my work schedule all week. Thanks
Sally C, Mcallen, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 23, 2024
