Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
8.3K
Average Rating
4.8/5
Service nearly left us dead
This is no exaggerated response. I have already had issues with two technicians named Emmanuel and Horance K ( who intentionally acted incompetent and canceled my house calls). But this last technician stated above was sent over to flip the switch on my gas line pipe amd seal it back to my stove, in which he did successfully but he also FAILED at properly tightening the seal therefore cause a gas leak. I had to call the fire department who failed to detect the gas leak I was smelling so they dispatched people's gas out. People gas was however able to detect the gas leak that was happening behind the stove from Andres not properly checking his work and sealing the cap tightly.
Vicky H,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1723758044831
Left today, AGAIN and never fixed the oven
Mike was here August 3 said the correct part was not sent, was scheduled to come August 10 and a new part was sent. Sears never showed despite the text we got saying the company was to come in the morning of August 10. After several frustrating phone calls before noon, no repair person was sent. Mike came this morning August 12. Mike said it was fixed and the oven worked, but the oven doesn't work. He either lied or didn't fix it at all. The oven doesn't heat and the oven light remains on. We still have no oven. Hopefully Best Buy has sent a different company. There is absolutely no way to get a hold of your company to communicate whatsoever. Please allow communication in some form.
Jeffrey P,
Waukesha, WICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723584561984
Did not verify all worked
The stove is still not working right. He was told it needed replacement and he said he didn't know anything and out the order! Horrible communication and follow through. The stove won't turn off and is blaring hot. He won't answer the phone.
Lisa S,
Orlando, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723252295676
No service
Bunch of crap. Still refusing to work on it since it not hooked up but they took it apart not hooked up. Sears is getting worse than ever on customer support
Roger E,
Norristown, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723249418978
Gives run around expensive
vermont operators disconnected from techs took a week for tech to be assigned lack of verification of time....sat at home 3 days to no shows....
Tonya L,
Brownfield, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723241527496
Appointment
The range was taken apart and now I was informed that they can't work on the range if it's not hooked up. They took it apart in my garage and it was not hooked up. Some parts were deliver and now I have a range that doesn't work at all. Original issue was the probe
Roger E,
Norristown, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723076241466
Did NOT complete service, left with my parts.
Thrilled to have a chance to leave a review because A&E did not care when I called them about the situation this man caused. Tech was offended by me asking him to be careful about crawling on my floor with screwdrivers hanging from his belt. Had no idea how to move my 48" commercial range - I had to explain 3 times that the bottom panel comes off and that simply opening the doors and YANKING would not move this appliance. Asked me to sign a form without telling me what it was - a doc stating he was not liable for absolutely ANY damage he might do in my home. When I objected to how broad it was, he got mad and left with my specially ordered parts, which were weeks in coming. Refused to wait 15 minutes for my builder to get here to assist in moving the range without a problem. If GE is unable to get the parts back from this person, my entire range may have to be replaced because the parts are so scarce. If he came to my place again, I would block the gate.
Michelle H,
Athens, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723066567873
Dissatisfied
Service tech Keith's attitude was not professional. Service on my appliance was not up to par. Addressed my issues with my appliance and Keith did not welcome my input for the repair.
Dissatisfied customer,
ARCustomer service response - Dear Member thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722634362314
Rip off services
I am getting the run around. Christopher said there was a leak in the gas line. I had to set up a whole new repair job WITH the deductible payable because now it was a "plumbing" job as opposed to an "appliance repair job". I had to find a plumber myself. He just left and he tested for gas by spraying this bubbly solution in the lines. He said there is No leak and it's a problem with the appliance. So now I will have to spend additional of my valuable time trying to get sears to stand by their warranty services !!
Phyllis B,
Canyon, TXCustomer service response - Dear Phyllis thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722548196559
Came and left no fix
He was nice but nothing got fixed. This is frustrating
Mark W,
Longmont, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722547203205