Range Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Range Tepair
My entire range repair experience was terrible. I initially had to wait 3 weeks for a technician to come out for 5 minutes just to tell me that the igniter needed to be replaced and then another 2 weeks for the parts to be ordered and for him to return to install. Somehow the return visit was never assigned to a technician so no one showed. I had to wait another 2 weeks for another appointment to have the parts installed. During that appointment, the technician decided to lecture me on why they don't come to the first appointment with the parts that might be needed for the repair. As a result of this experience, I will never do business with Sears Home Services again. Waiting 7 weeks and spending hours on the phone trying to speak to the right person was completely unacceptable.
Carol H, Lynn, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on November 06, 2023
0
Nothing good/ technician 0 experience
Tara R, Kansas City, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 04, 2023
Mitchell Kornblatt
The oven door locked and the call center did not connect me with a technician or suggest it. Instead they set up a appointment with one who held the button down for 3 seconds ( a fix buried i your novel length manual. Needless to say I'm livid and feel abused. As noted, call center could have fixed problem, as well as the technician who was very polite, professional and proficient. Had he asked on the phone he could have solved the problem immediately.
Mitchell C, Scarsdale, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 03, 2023
Disappointed
Your service technician Donald said he fixed my range, however when he went to leave, the oven started malfunctioning so I ran out to get him , he came back in acting like he was in a huge hurray more or less brushing me off and told me that what he did is under warranty and to call not it was literally malfunctioning while he was standing there in my kitchen! All while I had already paid him with my debit card. When he called me to let me know he was on his way I answered, but I have called him and it goes straight to voice mail and I texted him and he has not responded to that either, so I am very unsatisfied and I do expect either my money back or You send a reliable trustworthy technician to fix my oven!
Kristi P, Dalton, GA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 03, 2023
4201
I have not seen him yet. No work has been done
Sondra T, Anniston, AL
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on November 03, 2023
Rating the services from Sears technician
The technician That was supposed to come Wednesday was unable to show up because he hadn't had the tool that he needed the technician that came today was unable to service my stove because there was no serial number so now I have to deal with another person a third party person so I rate the service very poorly
Donna P, Baltimore, MD
Customer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on November 03, 2023
Technician Didn't Identify the issue
We have been smelling gas in our kitchen. We called the gas company who identified the oven as the issue. It is under warranty so we contacted Thor to have someone come out. The tech came out and said nothing was wrong. We can clearly smell gas and I feel this is putting my family in danger. I need this issue addressed.
Corby L, Nashville, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 03, 2023
Shokhboz
Cannot rate the service provided by Shokhboz because he never showed up and furthermore forged by signature on the form saying he had performed the service. Forgery & Fraud. Minus 0 -0
Carol F, San Francisco, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 03, 2023
Oven still not repaired.
THE OVEN IS STILL HAS NOT BEEN REPAIRED, IT STILL RATTLES!
Sharon Y, Highland Mls, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 02, 2023
Oven still broken
Oven still broke said it was fixed if it wasn't under warranty I wouldn't use this company again
Mandi E, Madison, GA
Customer service response - Dear Mandi thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 02, 2023
