Range Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Its not him, its the company
David D. Did a good job repairing the stove. But the company is garbage. I was told that my appointment would be between 8am and 5pm, but was never told it could be after 5pm, which is when each appointment ended up being, 6:30pm and 7:30pm. It would be better if the repair person could give a 30 minute phone call ahead of time to let customers know when they would be arriving. The website does not give real time information on appointment days. This sears company is not a great company but david was great and very knowledgable.
SY, Corinth, NY
Good guy.
What's upsetting is my issue was 'determined 2 months ago and the part was received. Now I'm told it was "incorrectly diagnosed" I have lost 2 months.. no oven. I am not happy.
John C, Susan C, Camden, ME
Stove Repair
While Scott fixed the stove, he rushed and was not clear about why the part needed to be replaced since there was no evidence it was broken.
Bonnie B, Sharon, CT
Oven Repair
Karl was able to repair the oven but I would have liked more than an hour advance notice before he arrived.
Tara E, Brooklyn, NY
Can buy a new stove for what Sears charges for labor!
Michael P was awesome. Labor and parts cost outrageous.
David Z, Tucson, AZ
Zline stove
The service tech was polite and knowledgeable but had no direction on from dispatch on what the service call entailed there the job was not completed. And I must have a new appointment scheduled.
Arnold C, Columbus, OH
FRIGIDAIRE RANGE
This is the 4th time the technician has been to the house and the trouble is still not resolved. Plus your phone system is not customer friendly, it does not allow for you to confirm the appointment. The only options are to cancel or reschedule.
Michael D, Kermit, WV
Maintenance
Service technicians were very professional. It great to have a woman technician as well. But I did notice that your maintenance has changed nothing was done to my stove . It was looked at so I guess everything must have been working . Broken oven light bulb was removed , oven was turned on igniter was check. I was given anything in writing , just a verbal results ,it be a good idea to get written assessment
Sandra West, Chicago, IL
Range drawer repair
Great job. Professional and did repair needed fast and efficient
Jan VC, Tahuya, WA
Stove knob repair
Daniel was knowledgeable I do feel the service time-telling me between 8 and 5 is a little too long. My day was wasted waiting around. Should be 8-12 and 1-5. I waited all day and they had some issues with another repair job. Also the repair guys need to cover their shoes with protective cloth when entering the home. I also feel the cost to repair was too high. may do more checking around in the future.
Carol H, Lakewood, CO
