Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Stove
He was honest and professional. I'm just sorry SEARS charges so much for repairs.
Sharon C,
Ellerslie, GARange repair
Pleasant and helpful in resolving my stove problems. Explained exactly my problems and what can and can't be fixed. Very pleased with service.
Denise S,
Ocala, FLoven repair
Daniel was very professional, friendly and efficient - thank you
John D,
Shendoah Jct, WVVery good!
Very good service!Respectful and knowledgeable of his work! Solved the problem promptly.
Jose S,
Ponce, PRLucy was great...Sears as an entity is not easy to deal with
Lucy is fine, she did the best she could with what she had, which was nothing. Lucy tried to help me, but was sent out with no replacement parts, despite my informing the appointment rep that I simply needed a replacement cord for my Kenmore Elite Gas Stove...This wasn't rocket science; I knew exactly which part was needed, but did it make the truck? NOOO!!! All the call center had to do was tell me to get the order information off the side of the stove, and they could have sent the replacement part with Lucy, and saved me over a week of trying to figure out how to cook for my family. Sears, the disconnect between the appointment desk and the technicians is an issue that really needs to be addressed...They all need to be on the same page. When I called to set up my appointment; I was immediately answered by a human. When my appointment date arrived, whoever the assigned technician was, was a no-call, no-show...Sears, I really needed my stove that day, and your service was less than encouraging. Trying to call in with an "open" appointment is difficult at best. The computer service (if you can call it that) has zero allowance for transferring the caller to a human, and when I finally figured out how to get past it, the wait time was well over an hour...Really? No call-back feature? I had to wait a week for the part to arrive, and then make another appointment to have it installed, which took Lucy less than 20 minutes. Lucy did a great job, even going so far as to advise me on how to maintain my range top burners; I just don't appreciate having to wait eleven (11) days for what should have been a 24 hour service. I don't ever want to have to deal with the automated appointment system ever again...It is seriously flawed. I have never had an issue with Sears' service like this; you've got great products, which I hope to purchase in the future, but you really need to tighten up your customer service.
Julie A,
Los Angeles, CAReview
Bret quickly resolved the problems We were having with our Samsung stove.
Paula G,
Central Point, ORStove
Bob was very friendly and knowledgeable. Informed my tenant, was on time and got the job done
Marcia W,
Youngstown, OHExXCELLENT TECHNICIAN
Very informative with the process in diagnosing my refrig./freezer not putting out cold air. Answered my questions with legit answers. Respectful & calm demeanor.
Raymond E,
Kurtistown, HIStove
Found stove problem fast and was on time for appointment.
Phyllis W,
Los Banos, CAPolite, Professional, Got the Job Done.
Orlando called ahead and told me he was coming. He arrived as scheduled. He got the job done. He did a good job repairing my LG range.
Robert E,
Methuen, MA