Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
41.2K
Average Rating
4.8/5
Dallas Service
Dallas was very dedicated to doing the job right. His ability to explain to us how the procedure went.
Maria B,
Glen Ellyn, ILService
Very polite and informative
Walter H,
Mesa, AZCustomer Service Agents and Scheduling
Cedric your Service Tech is outstanding. But I have two issues. Our ice maker hasn't worked since April-over 7 weeks. Your Techs don't carry normal, replaceable parts on their truck-everything has to be a special order, Since we purchased the refrigerator in 2015, you replaced the ice maker 4 TIMES. There is NO follow up by anyone. I requested several times to speck toa CS supervisor. I was told someone will call - NO CALL Customer Service isn't your strength
John B,
La Plata, MDTrustworthy, knowledgeable, and had my best interest in min
Alonso quickly identified the issue. I had called someone else before him and I didn't feel it was properly diagnosed. Alonso was kind to answer my questions and concerns. I'm happy I chose Sears to send him to help me with my refrigerator issues.
Elizabeth T,
Las Cruces, NMReplace part on dryer and ice maker.
On time and quickly repaired the dryer and replaced ice maker
Barbara W,
Beeville, TXEfficient and friendly
Even though the scheduling app was a complete disaster, the technician was fantastic. We both had to work together because the AI bot completely got my address wrong and would not let me update it. But when we finally got him to the house he came in, got right to work, figured out the problem quickly. Presented us our options and was very professional the whole way through.
Danny M,
Graves Lake, ILRepair
Good manners, friendly knows his business, and got it done in a Well good time.
Joseph S,
Pratt, KSService Technician
Nicholas came to diagnose what was wrong with my washer. He was quick, thorough and nice.
Lisa C,
East Hanover, NJExcellent service!
Timely, professional and friendly service received from William. When needed I will definitely use Sears service again.
Deborah M,
Grosse Pointe Woods, MIFixed washer
He was on time, very polite, friendly, professional and quick.
Gary P,
Downingtown, PA