Kenmore repair reviews

This was a nightmate from the 3rd appointment starting in Nov. Multiple cancelled appointments. Wrong parts ordered 4 x . We have been w Sears for 45 years and never had these issues. Finally they agreed to replace the dishwasher the beginning of Feb. It was delivered March 24th. No technichian available and I had ti hire and pay for a install. Now will wait for over 3 wks to get reinbursed. Oh we have a service contract on all our Sears products. This should not happen. I had to rate several just to get it to send. Sears DID NOT do any install. I had to hire soneone.

About a month ago I needed service I love everything

Called to have my refrigerator fixed . A rgurd party came did nothing called Sears several time kept getting hung up. Still not fixed .

Loved them . They were on time and did a great job

Tech was very good

Its been about 2 weeks.

He knew what he was doing

I was not totally satisfied with this service. I call Sears Home Repair for services to my washer and added a dryer servicing for the discount. The phone representative did not tell me that two different technicians would be coming to my home. The washer technician did satisfactorily fix my machine, but he quoted me a different rate over the phone (total for washer and dryer) than was charged to my card. Unfortunately, I was not home at the time and my adult daughter let them in. The dryer technician didn't do anything for the money that was paid for that service. So really I did not save anything - I LOST!

I was not satisfied with this service. I call Sears Home Repair for services to my washer and added a dryer servicing for the discount. The phone representative did not tell me that two different technicians would be coming to my home. The dryer technician was supposed to service my dryer. According to my daughter, he did little more than open the dryer, clean the filter and turn on the unit to see if it was working. I do those things myself everyday without being charged!!! Of course it was working, it was for upkeep service call. My expectation was that that included taking the unit apart and cleaning out any buildup. He was at my home for probably about 15 minutes. I also was told by the washer technician a different rate (total for washer and dryer) than was charged to my card.

Called for furnace maintenance check we expected the service to include checking the thermostat which he refuse. We asked him to show us how to set the schedule on the thermostat but, he refused to show us. He refused said he couldn’t touch it. All he did was clean an already cleaned furnace. Ask why he couldn’t show us how to work the thermostat said he couldn’t touch it.