Kenmore Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Pleasant and professional
Eddie was friendly, pleasant and easy to work with. He did an excellent job on our dryer. We appreciated his professionalism.
Dana S, Wahiawa, HI
Dryer and washer service
Jose fixed the dryer very quickly. He was knowledgeable about the washer machine features as well and explained the noise issue was not related to the shocks.
Dante J, Whittier, CA
Ronald
Nice technician he did a great job, A+ for Sears as always, Thank you Ronald
Blue T, North Hills, CA
Microwave
Robert did an outstanding job repairing our microwave He was very nice, polite and very thorough. We were very pleased with the service he provided.
Joe G, Lewisville, TX
Fridge repair
Well after 2 months Elijah took care of the problem. Now a day after the fridge was finally repaired now the fridge is leaking from the bottom somewhere. The issue is the logistics and communication from Sears to the service technicians . We must of seen 5 different service technicians and everytime one came it was like staring all over again. I would hope someone reads this and resolves this issue. There has to be a better way.
Fausto C, West Covina, CA
Washer Repair
Tony, did an excellent job fixing the washer. I am very pleased with his service. He made sure it was working well before he left. I highly recommend him.
Mary J, Trinity, TX
Washer repair
NA - did the repair as scheduled. Wish sears would not mislead and say diagnostics and repair would be done at the same time.
Candace K, Bellingham, WA
Great job!
It was a complex issue and Solomon troubleshot the problem perfectly and in a timely manner!!
Michael G, Leesburg, VA
Dryer\Washer
Anthony did a fantastic job when he arrived—he was professional, knowledgeable, and left everything clean. I truly appreciate his hard work and dedication. However, my issue is with Sears and A&E's scheduling and service process. I'm given a time window of 8 AM - 12 PM or 1 PM - 5 PM, yet the technicians often show up hours late or not at all. Worse, there's no call, email, or text informing me that my service won't be completed or that I need to reschedule. Instead, I only receive a rescheduling notice after 5 PM, and when that happens, I'm pushed to the bottom of the list rather than prioritized. This isn't a one-time issue—it's happened repeatedly. At one point, I was rescheduled five times in a row (back-to-back-to-back-to-back-back!). That level of disregard for a customer's time is beyond frustrating. It's disheartening because Sears once had a strong reputation for quality service and reliability. Unfortunately, since the company's decline and bankruptcy, things have only gotten worse—especially after COVID. My Master Protection Warranty expires in May 2025, and I have no plans to renew it. It's a shame because there are great technicians out there who do their jobs well, but they're being let down by a broken system. I've seen too many hardworking techs leave because of poor management and customer service practices. Sears needs to fix this if they want to regain trust.
Juan L., Chula Vista, CA
Excellent service - great technician
He was courteous, prompt, and knowledgeable. He answered all of my stupid questions and even explained what had happened. He was great.
Shanah G, Florence, OR
