Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
41.5K
Average Rating
4.8/5
Excellent
I would highly recommend this technician. He is professional and knowledgeable.
Paula H,
Daphne, ALWasher repair
Very professional, courteous. Repaired and got the washer working quickly. Was training a new employee and explained how the washer worked in terms of its different parts as he showed the part he was replacing/repairing.
Susan F,
Pearl City, HIExcellent service
Robert was very knowledgeable and polite his experience was exactly what was needed in this situation
Michelle T,
Cherry Hill, NJExcellent Customer Service by Technician
Patrick provided excellent service. He was prompt, thorough, and efficient. He laid out my alternatives in easy-to-understand terms and was friendly. Additional feedback to SHS is to alert customers via text and/or e-mail the evening before service. I had many e-mails and texts for the original appointment, which got rescheduled (not at my request), got a follow-up text to reschedule, then I didn't hear anything back until the day of the appointment, which I was not sure would happen since I received no pre-appointment communication. I happened to have left the house since I was resigned to it not happening. I left the house then I received a call from Patrick stating he was on his way. Your initial appointment communication was on point. Your follow-up appointment communications left things to chance.
Sal M,
Akron, NYMMost professional worker I have encountere in a long time!
Matthew was so professional and he explained things in a very clear manner as well as our options and what to do to move forward if the problem occurs again.
Pamela B,
Memphis, TNGTS wash machine repair
The repair went smoothly and I am very satisfied.. GERALD STEPHENSON
Tom S,
San Jose, CATechnician
Hung N is very professional and knew what he was doing.
Yani Y,
San Jose, CAKnowledgeable and professional.
He arrived in the given time frame, and respected my property during his evaluation.
Prampus M,
Titusville, FLWonderful service!
Henry was a pleasure to work with. He explained things well, was prompt and courteous and I would highly recommend.
Laura G,
Chicago, ILAvarie
Very professional. Very kind! Very patient when explaining things. Would love for him to be the technician that always comes when I need one.
Christine S,
Kings Park, NY