He was very kind and explained everything to us. I would have him come back again.

Arrived on time,. explained issue,.. simple resolution,. Hard reset turn off / on

He was on time, polite and efficient and seemed knowledgeable .

John was awesome - he was thorough, he explained everything to us. Had a bit of a snafu with an incorrect part but it was resolved immediately & resulted in a refund. As far as scheduling, I have nothing good to say about how S.H.S schedules existing / open appointments OR how they can very easily "add" new appointments daily, all the while an existing appointment needs attention. John worked insane hours and even with his heavy work load, he STILL made efforts to fit us in. He kept in touch with us throughout but we understood his hands were tied by an ineffective computerized scheduling system. Ai, online, digital - whatever you want to call it, is NOT always better - ESPECIALLY when the human element is completely removed and existing appointments are left in the lurch with no option to prioritize them or schedule them higher up in priority level. This left us with 2 plus weeks without a working refrigerator - we had no choice but to purchase a "garage" fridge freezer. At one point my husband said to me, "if I had known this scheduling was going to be so messed up, I would have purchased a new fridge. "Do better, Sears. Specifically for existing appointments. To end on a good note, John was the best. He was thorough, respectful of my home & explained everything to my husband and I. My complaints are about your scheduling system - NOT John whatsoever. Try not to work him to death or you will cause burn out and loose a GREAT technician.

Service was very good & tech was very nice. Arrived on scheduled day

Isiah was professional and friendly, and quickly solved the problem.

He did a great job fixing our oven! It's been working just fine.

First, I am a 78 year old senior citizen and have utilized Sears as my go to for appliances. Mr. Colin when he arrived to my home was very friendly, understanding to my issue and most importantly experienced technicians. He analyzed my microwave issue and provided me with information and next steps. I really appreciated his excellent workmanship.

Extremely competent, fully knowledgeable of system & repairs. Diagnosed immediately & corrective action is in place.

Nedzad is very experienced and skillful in his repairs. Five stars is not enough for his rating more like 100.

Douglas did a great job! Very pleased with communication & promptness. Once he arrived he was very professional & personable solving our problem quickly! Will definitely use Sears Home Services in the future based on this experience.

Norman did a great job. On time as scheduled. Polite, friendly and a lot of Aloha. Explained what he was doing, made suggestions and best off all, got our Kenmore Pro fridge back on track. A terrific asset to the Blue Crew.

Tyler and Rod were amazing! They were respectful, professional, and did the job well. I didn't like the price of what everything cost, but the crew was fabulous.

Honest and expert service. Great job explaining the service, model, etc.

Our technician was very knowledgeable, courteous, and respectful. We appreciate the prompt and efficient support. I am glad we were able reconnected with Sears home services.

Isaac was very helpful in telling me what was wrong with my machine and then proceeded to do the work. He was very professional and very courteous. I have always use Sears products. They have always been very reliable.

Daniel arrived on time--polite and professional. Quickly diagnosed the issue, helped process the transaction and left the work area just as neat as he found it. Daniel was a pleasure to work with.

Johnny was great! He communicated very well and was full of knowledge. Our oven is working like new and he provided the best service we've ever received. Thank you Johnny!