Kenmore Pro Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
328
Average Rating
4.8/5
Repair of wall oven
He was very kind and explained everything to us. I would have him come back again.
Grover C,
Waterford, VAKenmore range
Arrived on time,. explained issue,.. simple resolution,. Hard reset turn off / on
Robert H,
Columbus, OHDiagnostic service
He was on time, polite and efficient and seemed knowledgeable .
Brentwood S,
Stroudsburg, PATechnician was awesome - Sears H.S. scheduling - not so much
John was awesome - he was thorough, he explained everything to us. Had a bit of a snafu with an incorrect part but it was resolved immediately & resulted in a refund. As far as scheduling, I have nothing good to say about how S.H.S schedules existing / open appointments OR how they can very easily "add" new appointments daily, all the while an existing appointment needs attention. John worked insane hours and even with his heavy work load, he STILL made efforts to fit us in. He kept in touch with us throughout but we understood his hands were tied by an ineffective computerized scheduling system. Ai, online, digital - whatever you want to call it, is NOT always better - ESPECIALLY when the human element is completely removed and existing appointments are left in the lurch with no option to prioritize them or schedule them higher up in priority level. This left us with 2 plus weeks without a working refrigerator - we had no choice but to purchase a "garage" fridge freezer. At one point my husband said to me, "if I had known this scheduling was going to be so messed up, I would have purchased a new fridge. "Do better, Sears. Specifically for existing appointments. To end on a good note, John was the best. He was thorough, respectful of my home & explained everything to my husband and I. My complaints are about your scheduling system - NOT John whatsoever. Try not to work him to death or you will cause burn out and loose a GREAT technician.
Michael B,
Murfreesboro, TNIce maker
Service was very good & tech was very nice. Arrived on scheduled day
Linda B,
Port O Connor, TXrefrigerator repair
Isiah was professional and friendly, and quickly solved the problem.
Allen V,
Decatur, GAOven
He did a great job fixing our oven! It's been working just fine.
Grover C,
Waterford, VAExcellent Customer Service
First, I am a 78 year old senior citizen and have utilized Sears as my go to for appliances. Mr. Colin when he arrived to my home was very friendly, understanding to my issue and most importantly experienced technicians. He analyzed my microwave issue and provided me with information and next steps. I really appreciated his excellent workmanship.
Veena S,
New Hyde Park, NYAlexander S Rating
Extremely competent, fully knowledgeable of system & repairs. Diagnosed immediately & corrective action is in place.
Leslie B,
La Marque, TXKenmore Pro Refrigerator repair
Nedzad is very experienced and skillful in his repairs. Five stars is not enough for his rating more like 100.
Jeffrey L,
Gulfport, FL