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Stacked Laundry Unit Repair
When you're having a problem with your laundry center unit—maybe your washer won't start or your dryer won't work—schedule repair service and our Sears Technician will visit your home and repair the failure. We service all brands of laundry centers, no matter where you bought it.
Sears Technicians are factory-trained to fix these brands of stacked laundry center units:
- GE (General Electric)
Our technicians have access to the OEM (Original Equipment Manufacturer) parts that fit properly and last longer than after-market repair parts. Sears guarantees appliance repairs for 90-days.
We also offer DIY Repair Help to guide you in troubleshooting common stacked laundry center problems so you can fix basic issues yourself.
Here are DIY tips to help you resolve common stacked laundry center problems.
Why won't my laundry center dryer spin?
When the dryer motor runs but the drum doesn't turn, a broken dryer drive belt, weak drive motor or binding drum seals could be the problem.
How to Replace the Dryer Drive Belt in a Stacked Laundry Center Unit
A worn or broken drive belt is the most common cause of a laundry center dryer not spinning when the motor runs.
If you’re confident in your DIY abilities, you may be able to replace a broken dryer drive belt in the laundry center on your own. Follow these steps to replace a laundry center dryer drive belt:
- Unplug the laundry center. If the dryer uses gas, shut off the gas supply.
- Pull the laundry center away from the wall to access the rear dryer panel. Use a helper if necessary.
- Remove the screws from the rear access panel and pull off the access panel.
- If the belt isn’t broken, reach into the dryer through the rear access panel and release the drive belt from the motor pulley. If the belt is broken, skip this step.
- Remove the mounting screws from the front access panel and pull off the panel.
- Remove the mounting screws from the heat shield and pull the heat shield off.
- Remove the mounting screws holding the control panel to the laundry center frame. Pull the control panel down and forward to release it from the laundry center frame. Let the control panel hang by the wires below the dryer front panel.
- Remove the 2 mounting screws at the bottom of the front panel. Unplug the door switch wire harness. Remove the 4 mounting screws from the top of the front panel and pull off the front panel.
- From the front of the dryer, raise the dryer drum slightly and pull the drive belt out of the dryer. Slide the new belt over the drum. From the back of the dryer, reach into the dryer and route the belt over the idler pulley and around the motor pulley.
- Reassemble the dryer by reversing the disassembly steps above.
Watch our How to Replace a Laundry Center Dryer Drive Belt video on YouTube to see all of these steps demonstrated on a common stacked laundry center unit.
Checking for Other Problems that Can Prevent a Laundry Center Dryer from Spinning
If the drive belt is okay, spin the dryer drum manually to check for binding. If damaged drum seals prevent the drum from spinning, replace the drum seals.
If the drum spins okay and the drive belt is good, then you may need to replace the drive motor because it's too weak to spin the drum.
Replacing the drive motor in a laundry center is a repair that you’ll typically need to have a Sears Technician complete.
What does the Error Code Mean on my Stacked Laundry Center Unit?
Sometimes your laundry center tells you exactly what's wrong—as long as you can decipher the code. Sears Home Services can help you figure out what your stacked laundry center unit is telling you when a code appears or lights flash in pattern on the control panel. Look at the error code chart for your type of laundry center on our Laundry Center Error Codes page to see what an error code indicates on your unit.
Here are some common error codes that you’ll see on stacked laundry center units:
- EL error code on a Whirlpool laundry center. This code indicates a washer lid lock failure. Unplug the laundry center and check the wire harness connections between the lid lock assembly and the electronic control board. Reconnect any loose wires and repair any broken wires. If the wires are okay, you’ll likely need to replace the lid lock assembly.
- E1 on Maytag or Whirlpool laundry center. The E1 error code indicates that the washer isn’t filling with water. Make sure the water supply faucets behind the washer are fully open. Check the water fill lines for kinks or freezing in the winter. Check the inlet screens on the inlet water valves and replace the valves if the screens are clogged. The inlet screens shouldn't be cleaned because removing them from the valve body can let debris into the inlet water valves and cause leaks when re-attached. If the screens are clear, unplug the laundry center and check the wire harness connections between the electronic control board and the water valve assembly. Reconnect any loose wires and repair any broken wires. If the wire are okay, test the resistance through the inlet water valve solenoid coils using a multimeter. The meter should measure between 900 and 1,320 ohms through each solenoid coil. Replace the inlet water valve assembly if either coil resistance is out of that resistance range. If the washer tub fills with water when the E1 error code appears, then a disconnected or broken air hose might be preventing the water level sensor from detecting water level correctly. Check the air hose connections on the bottom of the washer tub and the water level sensor and reconnect the hose if disconnected. Replace the air hose if it's cracked or broken. If the air hose is okay, you'll likely need to replace the water level sensor. If the problem continues after replacing the water level sensor, you'll likely need to replace the electronic control board because the control board isn't detecting water level sensor signals correctly.
When your stacked laundry center isn’t working and you’re not able to fix the problem yourself, schedule service and we’ll send a Sears Technician out to your home to diagnose and repair the failure. Same-day and next-day repair appointments are available in many areas. You can get your laundry center fixed quickly by Sears Home Services.
MAINTENANCE TIP: CLEAN YOUR DRYER VENT REGULARLY
Are your clothes taking forever to dry? It could be lint buildup in your exterior dryer vent. It’s one of the biggest reasons why dryers fail. Cleaning a dryer vent can be easy. First unplug the dryer from gas and electric hookups, and turn off... Read more.
WHY SEARS HOME SERVICES?
Average of 4,000,000+ homes serviced/year. Over 1,000,000 5-star ratings.
Free parts and labor if the problem recurs within 90 days.
2,500+ manufacturer-trained technicians with 10+ years of experience.
QUALITY PARTS FOR HUNDREDS OF BRANDS
Repairs for most major brands, no matter where you bought it.
Brands we repair
No matter where you bought it, we can fix it. We repair most major brands, makes, and models.
FIVE STAR SERVICE
This was the 7th service call on the same issue! 2nd call for Drew who had ordered 5 different parts which he installed today and I can only hope that the dryer will work for more than 1 week! Drew appears to be very thorough and is courteous and friendly!
Carola S, Mcmurray, PA
September 26, 2023
From appointment time changes to appliance testing, Dave was on top of making sure communicating was a top priority. He was very thorough and patient with walking both myself and his trainee through the process of fixing my washer by explaining how he tested the machine to detect the problems. He was even able to fix a problem that the prior serviceman left behind. Based on this service alone, I'd recommend this company for repairs in a heart beat.
Rayven K, Avoca, PA
September 26, 2023
Luigi was really great. We had a washer/dryer stacked unit in a very tight space. Luigi sensed my nervousness about the the post-repair re-installation of the stacked unit back into the tiny closet & then he took charged and all was repaired and placed back into that closet.
Steve M, Ventura, CA
September 26, 2023