JennAir Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
410
Average Rating
4.7/5
Home warranty repair
Tech arrived later than site indicated. He did call to advise of his arrival. Reviewed issue, I tried to get information on ordering non-covered part for Sears repair, he did not seem to be able to help with that. I had to make a few calls to work toward repair. I suspect he was there to diagnose and repair per his warranty process. Would have been more smooth if he would have given me an estimate and process to order part under my warranty. I feel like I had to do more work for resolution than I should have.
Susan R,
New Brighton, MNRefrigerator Repair
Two different technicians, both fast and efficient, but the initial diagnosis was clearly incorrect and second technician took maybe 15 minutes did the install but it didn't work. I spent over $615 to be told that the parts that were ordered and the cost of service I paid up front wouldn't fix my appliance. It'll cost another $1300+. So, not particularly thrilled. I'll just buy a new refrigerator somewhere else. I'm not going to waste more time and money.
Stephen V,
Buda, TXRepair service call to fix Jenn-Aire double oven
Peter did a good job identifying the problem, but said Sears would not try to get another control board because manufacturer no longer has parts for this oven. Said I would have to find a new board. NOT GOOD CUSTOMER SERVICE
John S,
Roberta, GAIssue fixed but left a lot of metal debris
My tenants were grateful for fridge being repaired but were upset due to abundance of small metal pieces/debris that were left behind and their pet dog could have ate metal shards accidentally.
Suho B,
Rio Rancho, NMJenn-air stovetop.
Kevin was great. Unfortunately, part for stove not available at this time.
James H,
Mobile, ALNot great
He claims that based on my contract he is unable to provide service.
Mustapha M,
Downers Grove, ILNot fixed completely
He replaced water valve and ice maker. Still have problem water flowing from ice maker unit into freezer compartment and out bottom of freezer door
Earl H,
Santa Fe, TXConfusing
A little time for a big price. Don't know if I'll call again.
ABC,
Chicago, ILSame old thing
It is hard to get an appointment and when an insurance item it's hard get parts or replacements. No person you can talk to to answer questions.
Marsha B,
Saint Louis, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749850457553
Finally
Mustafa was the third technician sent by Sears since January 9. He was fine. This review is for my overall experience. The first guy didn't even open the freezer and ordered the wrong part. He also couldn't find my house. The second guy was better, but he didn't inspect the inside of the fridge and ordered parts he didn't need as well. The one part I needed, the sensor, should have been on his truck and should not have required ordering. Also, because of a glitch in the ordering system, that sensor did not come when it was ordered, requiring several calls on my part to beg to get it reordered. Because of all this ineptitude, I was forced to wait over a month to get my fridge repaired. I am deeply unsatisfied. Also your call center is terrible.
Vicky M,
Alexandria, VACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1739401128226